Sophia Torres
Milwaukee,WI
Overview
26
26
years of professional experience
Work History
Receptionist/casher
Prohealth Regency
05.2021 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Collected and authorized payments of guests.
- Performed cash, card and check transactions to complete customer purchases.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints
- Managed multiple tasks and met time-sensitive deadlines
- Maintained confidentiality of information regarding clients and company
- Answered central telephone system and directed calls accordingly.
Receptionist
VMP Manor Park
05.2020 - 05.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Guest Greeter
Aurora-West Allis Memorial Women's Pavillion
01.2018 - 03.2019
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Assisted Visitors by checking to find patients and check HIPPA.
- Created folder for patients.
- Provided customer service.
Receptionist
Medrano, S.C.
03.2018 - 06.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Made reminder calls to clients.
- Worked in bilingual environment [ English /Spanish]
Assistant Lead
Great Lakes Packaging
03.1997 - 11.2016
- Maintained quality and cleanliness of work area and equipment.
- Trained employees on safety, environmental and regulatory guidelines and verified compliance.
- Notified plant management of employee conduct requiring corrective or disciplinary action.
- Organized and directed daily production, balanced local resources to achieve safe completion of batches and recommended improvements to production.
- Machine operator Assembled boxes.
- Machine operator Assembled and packaged foam.
- Use data base for ordering.
- Ensure quality packaging.
Picking Orders
Woolworths Distribution Centre
11.2006 - 03.2016
- Pulled orders quickly to maintain demanding productivity goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Removed items from shelves or storage bins and scanned tags.
Education
High School Diploma -
Madison High School,
8135 W Florist Ave, Milwaukee, WI 5321804.2010
Timeline
Receptionist/casher
Prohealth Regency
05.2021 - 12.2022
Receptionist
VMP Manor Park
05.2020 - 05.2021
Receptionist
Medrano, S.C.
03.2018 - 06.2018
Guest Greeter
Aurora-West Allis Memorial Women's Pavillion
01.2018 - 03.2019
Picking Orders
Woolworths Distribution Centre
11.2006 - 03.2016
Assistant Lead
Great Lakes Packaging
03.1997 - 11.2016
High School Diploma -
Madison High School,