Sophia Tran
San Jose,California
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level bank teller position. Ready to help the team achieve company goals.
Overview
5
5
years of professional experience
Work History
Restaurant Waitress
Bamboo Sushi
12.2021 - Current
- Greeted customers, answered questions, and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Completed credit payments via card processing systems.
Receptionist Administrator
Flying Fish Swim School
03.2021 - 12.2021
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rates.
- Calculated billings and posted charges to customers' accounts, reviewing charges with customers at checkout.
- Handled payment and bill processing, change giving and payment collection for guests.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone or postal mail.
Barista Shift Supervisor
Frozo's Frozen Yogurt
09.2018 - 03.2020
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Public Finance
San Jose State University
San Jose, CA05.2024
Associate of Science - Business Administration
Mission College
Santa Clara, CA12.2021
Skills
- Teamwork and Collaboration
- Workflow Processes
- Document Control
- Written and Verbal Communication
- Transactions and Cash Handling
- Phone Inquiries
- Customer Service
- Time Management
- Information Processing
- Money Handling
- Customer Service
- Time Management
- Multi-Line Phone Systems
Timeline
Restaurant Waitress
Bamboo Sushi
12.2021 - Current
Receptionist Administrator
Flying Fish Swim School
03.2021 - 12.2021
Barista Shift Supervisor
Frozo's Frozen Yogurt
09.2018 - 03.2020
Bachelor of Science - Public Finance
San Jose State University
Associate of Science - Business Administration
Mission College
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