Sophia Vasuponpong
Pleasant Hill,IA
Summary
Dedicated Amazon associate with 3+ years of progressive experience in HR and people operations, seeking to transition into a frontline operations leadership role. Proven ability to engage and develop large teams, drive associate performance, and foster a culture of safety, accountability, and continuous improvement. Experienced in managing high-volume associate workflows, supporting cross-functional initiatives, and using data and metrics to inform decisions. Eager to apply my people leadership skills to help ensure customer orders are delivered accurately and on time — from first mile to last mile — while upholding Amazon's commitment to excellence in every shift.
Overview
8
8
years of professional experience
Work History
Associate Partner, Human Resource
DSMS
Bondurant, IA
09.2023 - Current
- Demonstrated strong communication and advisory skills by effectively supporting managers with critical information on LOA, accommodations, policies, and benefits; maintained a positive, solution-oriented attitude aligned with business goals while efficiently managing tasks and adapting flexibly to evolving circumstances
- Exhibited exceptional project management and analytical abilities by taking ownership of responsibilities, providing timely case updates, and identifying potential roadblocks early; utilized data and metrics to compile comprehensive PXT reports, showcasing meticulous attention to detail and proactive problem-solving skills
- Enhanced employee experience and demonstrated commitment to continuous improvement by providing comprehensive explanations of benefits and policies to over 2,500 employees, promoting self-service tools through the AtoZ app, and implementing feedback-driven processes that reduced desk traffic and improved service quality; consistently delivered informed, accessible, and hassle-free support both in-person and online, prioritizing associate satisfaction
- Demonstrated strong project management and leadership skills by partnering with Senior Operations to create a Prime-themed event on-site; efficiently managed over 30 volunteer shifts using diverse communication methods, showcasing excellent organizational and interpersonal abilities
- Exhibited financial acumen and attention to detail by creating a comprehensive budget report for event materials, while also leveraging social media marketing skills to gain exposure for the event on AmazonVestLife Instagram, resulting in over 33,000 views for the site
- Demonstrated strong cultural leadership and community engagement skills by actively promoting and elevating awareness of Asian culture; successfully contributed to recruiting events and supported the engagement of over 300 members within the Asian community at DSMS
- Exhibited exceptional event planning and creative abilities by taking charge of decorations for significant cultural celebrations, including Chinese New Year, Asian American and Pacific Islander (AAPI) month, and Diwali, showcasing attention to detail and cross-cultural sensitivity
Seasonal Learning Trainer (Behind the Smile)
DSMS
Bondurant, IA
07.2023 - 09.2023
- Execute a consistent, best-in-class new hire experience in a rapidly and complex changing work environment.
- Onboarded over 500+ New Hire. Using a hands-on approach, engage and excite newly hired employees in a welcoming and supportive environment.
- Maintained 99 percent average for Hazmat and Code of Conduct
- Drive operational mechanisms to ensure an exceptional, reliable onboarding experience.
- Facilitate a smooth transition from onboarding to in-path training while remaining engaged and acting as a resource for new hires.
- React quickly to serve as a resource for specific barriers and determine the correct steps to resolve. Drive effective teamwork, communication, and collaboration across disparate groups with competing priorities.
Stow Ambassador
DSMS
Bondurant, IA
08.2022 - 07.2023
- As the POC for problem solving, I oversee creating the schedules for Problem Solve, ISS, and Damage Land.
- Stow/Problem Solve Ambassador- Trained 3 Managers in Problem Solve, 2 Problem Solve POC, 10 Associates in problem solving and 5 in stow. Work with Tier 3’s and above to determine appropriate level of support for entry level associates.
- Created, collected and recorded data on associate progress to determine next steps for student success. Retain associated that need further support.
- Served as the bridge between leadership, veterans and new hires, facilitating smooth communication and successfully achieving quality work flow.
- Effectively used damage standards to ensure product quality, escalating damaged items to problem solvers and appropriately placing items into the correct bin for customer’s consumption.
Receptionist/ Administrative Assistant
Mercy One Diabetes & Endocrinology Care Des Moines
Des Moines, IA
01.2022 - 08.2022
- Registering new patients and updating existing patients’ personal and financial information
- Facilitating the flow of patients by notifying the doctor of a patient’s arrival and communicating with patients and clinical staff
- Setting up follow-up, labs and education class appointments. Answered/ made phone calls on behalf of the Doctors for future appointments
- Sending and replying to office email, Sort mail in delivery sequence for assigned route. Scan pertinent patient information into AEHR including patient authorizations, recent labs, and doctor’s note
- Advocate for patients by addressing patient concerns. Obtain/Verifies, and update patient’s insurance information and correct inaccurate patient demographic information
Assistant Manager
Grand Hyatt DFW Dallas/ Fort Worth
Dallas/ Fort Worth, TX
01.2018 - 10.2021
- Demonstrated exceptional leadership and operational management skills by overseeing front-of-house teams across multiple dining outlets, including Grand Met, In-Room Dining, and Moka Coffee Shop, generating average daily revenues of $15,000 (annual revenue of $5.4 million) while ensuring exceptional guest experiences
- Exhibited strong communication and organizational abilities by conducting regular divisional meetings, managing departmental operations in the Director’s absence, and overseeing critical functions including payroll, staffing, scheduling, coaching, cash handling, and guest service recovery
- Showcased outstanding team development and performance management skills, resulting in the 2019 Department of the Year award, TripAdvisor’s 2019 Certificate of Excellence, and #1 global ranking (#3 among Grand Hyatt hotels in the Americas); effectively managed hiring, training, development, and continuous reinforcement process
Education
Human Resources Development
Southern New Hampshire University
Hooksett, NHSkills
HR Compliance & Policy Administration
Process Improvement
Workforce & Capacity Planning
Data Analysis
Employee Relations & Conflict Resolution
Timeline
Associate Partner, Human Resource
DSMS
09.2023 - Current
Seasonal Learning Trainer (Behind the Smile)
DSMS
07.2023 - 09.2023
Stow Ambassador
DSMS
08.2022 - 07.2023
Receptionist/ Administrative Assistant
Mercy One Diabetes & Endocrinology Care Des Moines
01.2022 - 08.2022
Assistant Manager
Grand Hyatt DFW Dallas/ Fort Worth
01.2018 - 10.2021
Human Resources Development
Southern New Hampshire University