SOPHIA VEGA
Rockford,IL
Summary
Experienced professional seeking position with reputable company. Skilled in overcoming obstacles and streamlining processes. Maintains positive attitude and sense of humor during peak hours. Exceptional at prioritizing responsibilities and meeting changing deadlines. Rapid learner with strong interpersonal and communication skills. Highly skilled at multitasking and problem-solving with attention to detail. Experienced in training new team members and defusing tense customer situations. Focused and attentive staff member with strong administrative, organizational, and problem-solving abilities. Dedicated to effective communication. Valuable team player.
Overview
6
6
years of professional experience
Work History
Patient Nutrition Assistant
UW Health
Rockford, IL
02.2024 - Current
- Increased patient satisfaction through attentive service and timely delivery of meals.
- 12 hour shifts
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Assisted patients clients with mean plan development, addressing individualized dietary requirements.
- Ensured accurate record-keeping of patient information, including food allergies, preferences, and dietary restrictions.
- Demonstrated flexibility in adapting to schedule changes or additional assignments as needed in a fast-paced environment.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Retail Sales Associate
Lowes Home Improvment
Rockford, IL
12.2023 - 02.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Pharmacy Technician
Walgreens
Rockford, IL
05.2023 - 07.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Crew member
Culvers
05.2019 - 07.2021
- Performed daily inspections, basic maintenance, and minor repairs to keep gear and equipment in good working order
- Restocked workstations with supplies and food display cases with fresh selections to reduce customer wait times during busy periods
- Ensuring that food is prepared and distributed properly
- Identified operational flaws and took corrective action to address situations at hand and different concerns while also facilitating a friendly and efficient environment
- Used all the machinery and equipment while following all the safety precautions and procedures
- Capable of multitasking orders, preparing orders, and handling cash with great accuracy
- Courteous and polite to difficult customers and coworkers
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Auburn High School
Rockford, IL06.2023
Skills
- Telephone etiquette
- Stocking and replenishing
- Interactive communication skills
- Hospitality service expertise
- Customer engagement
- Complex Problem-Solving
- Valid Driver's License
- Quality Control Checks
- Workplace Efficiency
- Cash Drawer Reconciliation
- Problem-solving skills
- Customer support
- Data entry
- Organization skills
- Microsoft forms
- Time management
Professional Development
Police Explorers Program, 2023
Timeline
Patient Nutrition Assistant
UW Health
02.2024 - Current
Retail Sales Associate
Lowes Home Improvment
12.2023 - 02.2024
Pharmacy Technician
Walgreens
05.2023 - 07.2023
Crew member
Culvers
05.2019 - 07.2021
High School Diploma -
Auburn High School