Shawna Calkins
Bell Buckle,TN
Summary
Proven professional with a track record of enhancing operational efficiency at Bedford County Public Schools by streamlining communication and adhering to strict food safety protocols. Skilled in Microsoft Office and exceptional customer service, consistently increased client satisfaction and participation rates. Demonstrates strong organizational abilities and a commitment to maintaining high standards of service.
Overview
9
9
years of professional experience
Work History
Child Nutrition Assistant
Bedford County Public Schools
08.2015 - 09.2023
- Conducted regular equipment maintenance checks to maintain optimal kitchen performance standards and prevent downtime.
- Improved student participation in the meal program by introducing diverse menu items reflecting cultural tastes and preferences.
- Contributed to the success of school events by providing support in catering preparations and meal service for special occasions.
- Streamlined communication processes between kitchen staff members to improve collaboration and overall team performance.
- Upheld strict food safety standards, ensuring proper food storage and handling techniques were followed consistently.
- Maintained a clean and sanitary kitchen environment, adhering to health and safety guidelines.
- Collaborated with school staff to ensure timely meal service during breakfast, lunch, and snack times.
- Ensured smooth cafeteria operations by managing daily tasks such as setting up tables, serving food, and cleaning up after meals.
- Increased efficiency by organizing food preparation areas and streamlining daily processes.
- Safeguarded student health with strict adherence to allergen management protocols and cross-contamination prevention measures.
- Optimized workflow efficiency by effectively coordinating tasks among team members during high-volume periods such as events or celebrations involving large numbers of students.
Customer Service Representative
H&R Block, Shelbyville TN
12.2019 - 04.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Tax Preparer
H & R Block Tax Services
12.2014 - 04.2016
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Education
Associate of Applied Science - Medical Coding And Billing
DeVry University
Villa Park, IL09.2024
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Office Administration
- Microsoft Office
- HIPAA Compliance
- Payment Collection
- Reminder calls
Timeline
Customer Service Representative
H&R Block, Shelbyville TN
12.2019 - 04.2020
Child Nutrition Assistant
Bedford County Public Schools
08.2015 - 09.2023
Tax Preparer
H & R Block Tax Services
12.2014 - 04.2016
Associate of Applied Science - Medical Coding And Billing
DeVry University