SOPHIA VILLANUEVA
El Paso
Summary
Dynamic professional with a proven track record in enhancing client satisfaction and loyalty. Skilled in multitasking and customer service, adept at resolving concerns to improve experiences. Excelled in roles requiring sales acumen and a keen ability to engage clients. Expertise in Excel and a history of increasing satisfaction through innovative solutions.
Overview
4
4
years of professional experience
Work History
Barber
Culture Barbershop
08.2024 - Current
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Consulted with customers to understand hair cut, color and styling desires.
- Completed quality haircuts and styling for men, women and children.
Hairdresser/Hairstylist
Yes We Do
07.2021 - Current
- Receptionist
- Haircuts, hair color, perms, etc
- For men, women, and children
- In charge of inventory, making sure we’re stocked up on products and supply
Bartender
Briar Patch Bar
08.2023 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Bakery Associate
El Paso's Bakery
09.2020 - 04.2021
- Was in charge of packing the bread and checking out the customer
- Restocked product every hour on shelves
- Making bread, bolio, conchas, empanadas, donuts, etc
- Was in charge of closing out the register, to put in the computer
- Organized invoices from different companies by month
- Inventory, made sure how much product we have and how much product we needed
- Increased customer satisfaction by coming up with new ways to solve problems
Education
Some college (No degree) - Business Management
EPCC Valle Verde Campus- Firetech Building
El Paso, TXCertificate - Bartending mixologist
Local Bartending School
Seaside, CA01.2023
High School -
Chapin High School
El Paso, TX01.2021
Skills
- Client Satisfaction Focus
- Sales Experience
- Advertising
- Customer service, talking one on one with clients
- Use of excel, word, and powerpoint
- Multitask
- Know how to deal with a unsatisfied customer to make the situation better
Languages
Spanish
Native or Bilingual
Timeline
Barber
Culture Barbershop
08.2024 - Current
Bartender
Briar Patch Bar
08.2023 - 12.2024
Hairdresser/Hairstylist
Yes We Do
07.2021 - Current
Bakery Associate
El Paso's Bakery
09.2020 - 04.2021
Some college (No degree) - Business Management
EPCC Valle Verde Campus- Firetech Building
Certificate - Bartending mixologist
Local Bartending School
High School -
Chapin High School
Similar Profiles
Willian BetanzosWillian Betanzos
Barber at Barbershop at Urban CultureBarber at Barbershop at Urban Culture
Michael A. HalsellMichael A. Halsell
Licensed Master Barber at Leveled Up Barbershop/ Razorsharp BarbershopLicensed Master Barber at Leveled Up Barbershop/ Razorsharp Barbershop
Federico PescaroloFederico Pescarolo
Barber at Oir Barbershop / Bullfrog BarbershopBarber at Oir Barbershop / Bullfrog Barbershop