SOPHIA VITA
Stamford,USA
Summary
Dedicated hospitality and food service professional with experience in guest services, restaurant operations, front desk management, and customer relations. Skilled in maintaining high service standards, coordinating with culinary and banquet teams, ensuring smooth daily operations, and delivering exceptional guest dining experiences.
Overview
5
5
years of professional experience
Work History
Front Desk Lead
Armon Hotel
Stamford, USA
2023.09 - Current
- Streamlined check-in and check-out procedures, reducing wait times and improving guest satisfaction.
- Managed daily front desk operations, ensuring exceptional hospitality for hotel guests.
- Handled reservations, addressed guest concerns, and fulfilled service requests with professionalism.
- Coordinated with housekeeping, food service, and hotel departments to ensure seamless guest experiences.
Bellman
Armon Hotel
Stamford, USA
2022.05 - 2022.11
- Assisted guests with luggage, transportation, and hotel services.
- Provided information regarding hotel amenities, dining options, and local attractions.
- Delivered prompt, courteous service in a fast-paced hospitality environment.
Server
Doron
Stamford, USA
2021.06 - 2022.03
- Delivered exceptional food and beverage service in a busy restaurant setting.
- Coordinated with kitchen staff to ensure accurate and timely preparation of guest orders.
- Processed payments accurately and maintained balanced cash receipts.
- Maintained cleanliness and organization of dining areas while ensuring guest satisfaction.
Education
GED Certificate -
Bridgeport, CT2023-12
Bachelor's Degree - Culinary
Institute of Culinary Education
New York, NY2026-07
Skills
- Table Service Techniques
- Food and beverage service
- Food Service Operations
- Restaurant Operations
- Banquet & Event Support
- Wine pairings
- Food Safety Compliance
- Cleanliness standards
- Dish preparation
- Guest Services
- Customer Service Excellence
- Front Desk Operations
- Cash Handling
- Time Management
- Attention to Detail
- Problem Solving
- Team Collaboration
- Fast-paced environment adaptation
- Problem solving
- Attention to detail
- Records Management
Additional Qualifications
Experience working in restaurant and hotel environments. Strong understanding of guest dining expectations, hospitality standards, and teamwork across culinary and service departments.
Languages
Russian
Full Professional
Georgian
Limited
Timeline
Front Desk Lead
Armon Hotel
2023.09 - Current
Bellman
Armon Hotel
2022.05 - 2022.11
Server
Doron
2021.06 - 2022.03
GED Certificate -
Bachelor's Degree - Culinary
Institute of Culinary Education