Omar Almonte
Kyle,TX
Summary
Oriented hospitality professional with 17 years in guest services and customer relations. Enhanced guest satisfaction through effective follow-ups and personalized service while optimizing operational efficiency through team training and scheduling. Led front desk operations, training staff to achieve recognition for service excellence, increasing guest loyalty and brand visibility. Skilled in communication, multitasking, and problem-solving, with a focus on improving workflow efficiency and guest satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Front Desk Lead
Woof Gang Bakery & Grooming
Austin, TX
07.2025 - 03.2026
- Managed bookings and reservations for clients to ensure seamless service.
- Coordinated employee schedules to enhance service coverage and support operational needs.
- Interviewing and Training for New Associates
- Store Inventory and Ordering
- Promoted business through social media engagement, increasing brand visibility and customer interaction.
- Organized events to raise brand awareness and align with business goals.
- Cake Decorating/ Baking Per Treats
- Hands on. Experience with Grooming, Bathing, Nail Trims, De-shedding with Various Breeds
Assistant Resort Manager
Pet Paradise Resort
Kyle, TX
07.2023 - 02.2025
- Conducted guest follow-ups and recovery efforts to ensure high levels of satisfaction
- Conducted informative tours for guests to showcase services
- Training new hires as well as making sure the team stay current on any training/classes
- Marketing Strategies to surrounding area businesses, creating relationships and exposure
- Traveled across Texas to assist and train staff, enhancing operational consistency and service quality
- Inventory/ Purchasing of products within budget guidelines
- Utilized Ginger Business Software to manage business operations
- Managed and investigated work related injuries within company policy.
- Managed transportation to various veterinarian locations to ensure proper care for animals that become injured or ill.
- Managed care and recovery protocols for injured or deceased K-9s and felines, ensuring compliance with health and safety regulations
- Ensure compliance Texas Title 10 Health & Safety of Animals Chapter 824
- Obtained K-9 and feline CPR certification to ensure animal safety
Loss Prevention Supervisor
JW Marriot Austin
Austin, TX
01.2015 - 01.2023
- Managed daily operations in absence of Leadership Team, ensuring continuity of security protocols.
- Investigated and reported incidents related to losses, injuries, and workers comp, ensuring thorough documentation and response.
- Conduct inspections and audits throughout the property in respect to Security, Safety and the Protection of Assets
- Well versed in the aspect of Safety, Security and the Protection of Assets.
- Conducted training and certification for new recruits, enhancing team readiness and compliance.
- Ensure all departments are following OSHA Standards
- Assisting the Director of Loss Prevention with Insurance Claims and Investigations.
- Achieved certification in CPR, First Aid, and AED to ensure readiness for emergency situations.
- Acted as a member of the Emergency Response Team.
- Acted as a liaison among local law enforcement agencies, Secret Service, and White House communications for visits from foreign and local diplomats.
- A recipient of The Spirit to Serve Award from Bill Marriott (Highest award by Marriott)
Guest Service Associate
Austin Hilton Convention Center
Austin, TX
02.2012 - 01.2015
- Resolved guest challenges throughout hotel stays, ensuring satisfaction and comfort.
- Processed guest check-outs efficiently at front desk.
- Upgrades guests and promotes hotel services and amenities
- Inform guests of property amenities, services, and hours of operations, and local areas of interest and activities.
- Identify and explain room features to guests (e.g., use of room keys, mini-bar, ice and vending areas, in-room safe, valet laundry services)
- Honored with Care Value Respect Award in May 2015 for exemplary guest relations.
- Recognized as Employee of the Month in June 2015 for exceptional performance.
In-Room Dining / Loss Prevention / Coordinator
Grand Hyatt San Antonio
San Antonio, TX
04.2008 - 12.2011
- Receive In-Room Dining orders from guests while ensuring guest expectations are met and / or exceeded in compliance with company standards.
- Set up orders, trays, condiments, and utensils to ensure timely delivery and guest satisfaction.
- Resolved guest and client issues to enhance service experience and foster guest loyalty.
- Ensure areas are clean and in compliance with city health code and company standards
- Assisted in the setup of hospitality functions
- Coordinated and updated departmental schedules to optimize staffing and service efficiency.
- Maintain all files in compliance with Records Retention Policy
- Implemented new standards to ensure accuracy of all reports (LP)
- Investigate and file claims, that included General Liability / Automobile
- Input Group Billing
- Associate of the Month (October 2009)
- Associate of the Month (June 2010)
Skills
- Animal CPR and safety
- Guest relations
- Guest services
- Client satisfaction
- Customer service
- Scheduling
- Event planning
- Administrative tasks
- Relationship management
- Conflict management
- Team coordination
- Team leadership
- Safety management
- Onboarding
- Employee development
- Safety management
- OSHA compliance
- Loss prevention
- Claims management
- OSHA Compliance
- Training & Leadership
- Interviewing
- Staff Scheduling
- New Hire Training
- Team Leadership
- Marketing & Social Media
- Social Media Ambassador
- Marketing Strategies
- Event Planning
Certification
- CPR K-9 & Feline Certified
- CPR, First Aid and AED Certified
Awards
The Spirit to Serve Award, Bill Marriott, Highest award by Marriott
Timeline
Front Desk Lead
Woof Gang Bakery & Grooming
07.2025 - 03.2026
Assistant Resort Manager
Pet Paradise Resort
07.2023 - 02.2025
Loss Prevention Supervisor
JW Marriot Austin
01.2015 - 01.2023
Guest Service Associate
Austin Hilton Convention Center
02.2012 - 01.2015
In-Room Dining / Loss Prevention / Coordinator
Grand Hyatt San Antonio
04.2008 - 12.2011