Sophia Watkins

Supervisor/Assistant Bookkeeper

Kings

07.2019 - Current

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Maintained high safety standards to ensure secure workplace for all employees and visitors.
Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Assisted bookkeepers in providing support documentation required for audits.
Supported the bookkeeper with payroll processing, ensuring accurate employee compensation.
Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Gathered, evaluated and summarized account data in detailed financial reports.
Streamlined daily reporting information entry for efficient record keeping purposes.
Inspected account books and recorded transactions.
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Improved store atmosphere with thorough and prompt cleaning of checkout area.
Maintained and processed invoices, deposits, and money logs.
Posted daily receipts and payments in accordance with corporate protocols.