Sophia Wetherbee
Auburn,AL
Summary
Resourceful professional with experience in hospitality and team management. Known for strong multitasking ability and attention to detail, contributing to smooth service operations during peak times. Prepared to support organizational goals by enhancing customer experiences.
Overview
5
5
years of professional experience
Work History
Server Assistant
The Depot
09.2025 - Current
- Assisted servers with timely delivery of food and beverages to enhance guest satisfaction.
- Maintained cleanliness of dining area to ensure a welcoming environment for patrons.
- Monitored table settings and dining conditions, reporting issues promptly to management.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
Shift Leader
Chick-fil-A
06.2023 - 09.2025
- Supervised team members, ensuring adherence to operational standards and exceptional customer service.
- Trained new employees on procedures, promoting effective teamwork and efficiency.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Monitored performance metrics, identifying areas for improvement in workflow processes.
- Coordinated shift schedules, balancing staffing needs with business demands effectively.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Assistant
Wetherbee Heating and Air
05.2021 - 05.2023
- Conducted regular inspections of installed systems to guarantee optimal performance levels were upheld consistently over time.
- Ensured timely completion of projects by efficiently managing tasks and coordinating with team members.
- Exemplified professionalism at all times when interacting with clients, colleagues, and supervisors to maintain a positive company reputation.
- Demonstrated adaptability by working on a wide variety of HVAC systems across residential, commercial, and industrial settings.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Traveled to job sites for both scheduled and emergency appointments.
Education
No Degree - Interior Design
Southern Union
Opelika, AL05.2030
High School Diploma -
Auburn High School
Auburn, AL 05.2025
Skills
- Teamwork and collaboration
- Attention to detail
- Positive and friendly attitude
- Willing to learn
- Hospitality service expertise
- Responsible and trustworthy
Timeline
Server Assistant
The Depot
09.2025 - Current
Shift Leader
Chick-fil-A
06.2023 - 09.2025
Assistant
Wetherbee Heating and Air
05.2021 - 05.2023
No Degree - Interior Design
Southern Union
High School Diploma -
Auburn High School