Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Whited

Charlottesville,Virginia

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Marketing Leader

American Eagle Outfitters, Inc
Charlottesville, Virginia
03.2024 - Current
  • Utilized a variety of software applications relevant to the field.
  • Tracked key performance indicators related to marketing efforts.
  • Coordinated with internal teams to develop digital marketing plans.
  • Collaborated with sales teams to ensure successful execution of campaigns.
  • Provided training sessions for staff members on new marketing tools.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Managed daily operations such as assigning tasks to associates, reviewing time sheets, enforcing rules and regulations.
  • Assisted with training new employees on company policies, procedures, and guidelines.
  • Scheduled store personnel according to labor laws, budget requirements, customer demand, and peak hours.
  • Oversaw multiple departments within the store ensuring adequate staffing levels at all times.
  • Monitored security cameras to identify potential shoplifters or suspicious activity.
  • Resolved issues between customers and staff members in a professional manner while maintaining company policies.
  • Developed extensive product knowledge, growing revenue and building consumer base.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Partnered with store leadership team to learn and understand management processes and reports.

Brand Ambassador

American Eagle Outfitters, Inc
Charlottesville, Virginia
10.2023 - 01.2025
  • Maintained an up-to-date knowledge base on current industry developments.
  • Provided customer service support during promotional events or when needed.
  • Gathered customer feedback for product development purposes.
  • Built lasting relationships with customers by delivering first-call resolution.
  • Demonstrated knowledge of store products and services.
  • Handled customer complaints in a professional manner.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.

General Merchandiser

Target
Charlottesville, Virginia
08.2022 - 10.2024
  • Organized product displays in retail stores according to company guidelines.
  • Resolved any customer complaints or disputes regarding merchandise returns or refunds.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Demonstrated great teamwork skills with staff members involved in production and transport.

Senior Brand Ambassador

American Eagle Outfitters, Inc
Charlottesville, Virginia
02.2024 - 04.2024
  • Developed strategies for improving customer loyalty programs.

Education

GED -

Albemarle High School
Charlottesville, VA
01-2024

Skills

  • Creative Direction
  • Sales Enablement
  • Marketing Analytics
  • Database Management
  • Sales Forecasting
  • Analytical Thinking
  • Team building
  • Teamwork and Collaboration
  • Customer Service
  • Marketing strategy
  • Problem-solving aptitude
  • Adaptability

Timeline

Marketing Leader

American Eagle Outfitters, Inc
03.2024 - Current

Senior Brand Ambassador

American Eagle Outfitters, Inc
02.2024 - 04.2024

Brand Ambassador

American Eagle Outfitters, Inc
10.2023 - 01.2025

General Merchandiser

Target
08.2022 - 10.2024

GED -

Albemarle High School

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Sophia Whited