Sophia Williams-Mullings
Summary
Dedicated professional with a strong background in environmental services and customer satisfaction, notably at Midhudson Regional Hospital. Excelled in maintaining high sanitation standards and improving infection control measures, showcasing expertise in cleaning and sanitizing alongside exceptional interpersonal skills. Achieved departmental cleanliness goals, demonstrating a commitment to excellence and a proactive approach to health and safety. Hardworking Environmental Services Housekeeper with background in medical housekeeping services and strong work ethic. Managed housekeeping team in large hospital complex for [12] years. Excellent communications skills and high cleanliness standards leading to outstanding results.
Overview
12
12
years of professional experience
Work History
Environmental Services Housekeeper
Midhudson Regional Hospital Of Westchester Medical Center
Poughkeepsie, NY
08.2012 - Current
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Upheld a strong safety culture by consistently following established guidelines for the handling and disposal of biohazardous waste.
- Exceeded departmental goals for cleanliness ratings through meticulous attention to detail in all aspects of daily work.
- Verified cleanliness and organization of storage areas and carts.
- Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
- Provided exceptional customer service while addressing concerns or requests from facility occupants in a professional manner.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Housekeeping Aide
EMS
Highland, NY
04.2022 - 08.2023
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Dusted and polished surfaces to achieve attractive shine.
- Reported equipment malfunctions or breakdowns to your supervisor .
- Disposed of trash and recyclables each day to avoid waste buildup.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Cashier
Marshalls & HomeGoods
Poughkeepsie, NY
09.2020 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Lifted up to [Number] pounds at once and used forklift to move heavier loads.
Education
Associate of Science - Early Childhood Education
Dutchess Community College
Poughkeepsie, NY06.2025
Certificate - Medical Billing And Coding
Ridley-Lowell Business And Technical Institute - Poughkeepsie
Poughkeepsie, NY03.2018
High School Diploma -
North Penn Senior High School
Lansdale, PA06.1995
Skills
- Cleaning and sanitizing
- Cleaning techniques
- Cleaning and sanitation
- Sanitation Procedures
- Vacuuming and sweeping
- Mopping and sweeping
- Dusting furniture
- Vacuuming
- Waste removal
- Room preparation
- Sweeping and Mopping
Timeline
Housekeeping Aide
EMS
04.2022 - 08.2023
Cashier
Marshalls & HomeGoods
09.2020 - 01.2022
Environmental Services Housekeeper
Midhudson Regional Hospital Of Westchester Medical Center
08.2012 - Current
Associate of Science - Early Childhood Education
Dutchess Community College
Certificate - Medical Billing And Coding
Ridley-Lowell Business And Technical Institute - Poughkeepsie
High School Diploma -
North Penn Senior High School