Summary
Overview
Work History
Education
Skills
Timeline
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SOPHIA WILSON-WRIGHT

Brooklyn,NY

Summary

Proven Baby Nurse and Spa Therapist with a track record of enhancing infant care for Different Families and elevating guest experiences at Steiner Transocean. Expert in client consultation and attention to detail, I've significantly reduced parental stress and improved wellness outcomes. Skilled in multitasking and organization, I deliver exceptional service by focusing on client-specific needs and achievements.

Overview

15
15
years of professional experience

Work History

Baby Nurse

Different Families
04.2021 - Current
  • Adapted quickly to changing family dynamics by adjusting caregiving approaches in response to evolving needs or circumstances.
  • Maintained detailed records of infant milestones, health concerns, and daily activities for accurate reporting to parents.
  • Managed challenging situations such as colic, reflux issues or other health complications with patience and expertise.
  • Maintained a clean and organized living environment for infants, ensuring that all necessary supplies were well-stocked and readily available.
  • Reduced parental stress by efficiently managing night-time feedings, diaper changes, and soothing techniques.

Spa Therapist

Steiner Transocean
09.2010 - 04.2020
  • Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
  • Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
  • Developed strong relationships with clients through empathetic listening skills and genuine concern for their wellbeing.
  • Participated in ongoing training programs to stay current on industry trends and techniques, ensuring top-quality services for guests.
  • Delivered high-quality massages and body treatments, contributing to an overall positive guest experience.
  • Maintained a hygienic and relaxing spa environment, ensuring optimal wellness experiences for all guests.
  • Conducted thorough consultations with clients to determine specific needs and recommend appropriate therapies.
  • Recommended retail products for at-home use.

Education

High School Diploma - Accounting

Ocho Rios High School
Jamaica W.I
06.1999

Junior High Certification -

Moneague Primary And Junior High
Jamaica W.I
07.1996

Skills

  • Appointment scheduling
  • Client consultation
  • Spa retail sales
  • Customer service
  • Attention to detail
  • Multitasking and organization
  • Time management skills
  • Patience and empathy
  • Work ethic and integrity

Timeline

Baby Nurse

Different Families
04.2021 - Current

Spa Therapist

Steiner Transocean
09.2010 - 04.2020

High School Diploma - Accounting

Ocho Rios High School

Junior High Certification -

Moneague Primary And Junior High

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