Sophia Wolbers
Saranac,MI
Summary
Responsible and hardworking college student. Proved ability to listen to others, and be respectful of other people's opinions, life experiences, and disparities. Strong ability to take initiative and leadership roles. Organized and dependable worker, successful at maintaining a positive attitude with the willingness to manage multiple priorities and responsibilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Juvenile Detention Intern
Ottawa County Juvenile Detention Center
08.2025 - Current
- Documenting youth behaviors and daily observations in the facility's documentation center
- Engaging directly with detained youth in a secure juvenile setting, supporting positive interactions and pro- social behaviors.
- Observing and assisting staff and supervisors to better understand the agency, case management, youth supervision practices, and broad facility operations and protocols
- Applied NASW Code of Ethics principles and practices, including professional boundaries, confidentiality, and cultural competence, and more
- Maintaining professionalism while interacting with diverse youth populations
- Completing CPI and safety training
- Building rapport with youth while maintaining professional boundaries
- Observing and engaging in treatment programs for eligible youth
Sales Associate/Buyer
Plato's Closet
03.2025 - Current
- Handling customer inquiries
- Operating cash registers and processing transactions (cash, credit/debit, returns)
- Organizing and stocking shelves, racks, and displays to optimize product presentation
- Organizing inventory storage and managing product organization
- Working effectively with other sales associates and management
- Providing excellent customer service to ensure a positive shopping experience
- Managing multiple tasks such as assisting customers, stocking shelves, and handling transactions during busy times
- Arranging mannequins and store fixtures to create attractive product displays
- Familiarity with retail management software
Custodian
Double R Ranch
06.2023 - 08.2023
- Delivered quality custodial services throughout the camping site with over 100+ residents
- Used the appropriate chemicals and equipment for cleaning purposes
- Managed inventory of cleaning supplies and restocked items
- Maintained a safe and enjoyable environment
- Removed trash and recyclables and ensured proper transport and disposal
- Working effectively with other staff members and management
- Familiar with documentation completion of task
Customer Service Representative
Grand Valley State University
08.2022 - 04.2023
- Provided service to individuals who contacted the service desk
- Familiar with using technology systems to record work and information
- Maintained up-to-date knowledge of products and services
- Worked to address all customer concerns in a timely and effective manner
- Delegated work orders maintenance staff based on positions and expertise
- Familiar with greeting people and providing exceptional customer service
Education
High School Diploma -
Saranac Jr/Sr High School
Saranac, MI06-2022
Healthcare Foundations/Occupations
Ionia County Career Center
Ionia, MISome College (No Degree) -
Montcalm Community College
Montcalm, MISocial Work
Grand Valley State University
Allendale, MI05-2026
Skills
Ethical Practice
Professional Communication (Verbal & Written)
Documentation & Reporting
Data Entry
Cultural Competence
Time Management
Adaptability
Team Collaboration
Professionalism
Crisis Intervention
Certification
- Crisis Prevention Institute (CPI) Training — Completed 12/01/2025 | Expires 12/01/2027
- CPR Certification — Expired 04/2024
- Stop the Bleed Certification — Expired 04/2024
- Certified Nursing Assistant (CNA) — Expired 04/2024
- OSHA Safety Certification — Completed 11/18/2020
Languages
English
Native or Bilingual
Timeline
Juvenile Detention Intern
Ottawa County Juvenile Detention Center
08.2025 - Current
Sales Associate/Buyer
Plato's Closet
03.2025 - Current
Custodian
Double R Ranch
06.2023 - 08.2023
Customer Service Representative
Grand Valley State University
08.2022 - 04.2023
High School Diploma -
Saranac Jr/Sr High School
Healthcare Foundations/Occupations
Ionia County Career Center
Some College (No Degree) -
Montcalm Community College
Social Work
Grand Valley State University