SOPHIA MICHELE WOODS

-Oversee front-of-house staff, including ushers and ticketing personnel.

-Ensure theatre lobby and seating areas are clean, organized, and welcoming.

-Collaborate with box office staff to manage ticket sales and distribution.

-Coordinate with stage management for show schedules and special requirements.

-Ensure all pre-show announcements and curtain speeches are delivered accurately.

-Handle emergencies, including evacuations and first-aid situations, while maintaining calm demeanor.

-Maintain accurate records of attendance and incident reports.

-Assist in preparing budgets and financial reports related to front-of-house operations.

• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Trained new employees and delegated daily tasks and responsibilities.
• Completed cash and credit card transactions accurately using POS software.

• Suggesting wines that appeal to customer's tastes while giving an understanding of what the wine is and where it came from
• Creating connections with regular customers by remembering their preferred drink orders and sharing genuine interactions
• In charge of waiting on customers, and preparing drinks and food as a solo worker
• Worked in a team at a high pace for large indoor and outdoor events
• Offsite bartending and service for catering events
• Inventory stocking and tracking
• Performed cash and credit sales on both online and square register machine.

• Prepared salads and steaming shrimp on demand for customers
• Flexed between stations to prep salads and specialized orders in a high paced environment
• Upheld health code requirements with regular cleaning and sanitizing
• Filet fresh fish and prepare the store for open and close
• Handled customer complaints in a professional manner
• Handling cash and credit purchases.