Sophia Zezulak
Lombard,IL
Summary
Through my background as a security officer at Andy Frain Services, a content moderator at Respondology, and my volunteer work at my church, I have gained a diverse set of skills. All of my past experience has allowed me to make a positive contribution to my community, and to further develop my abilities. My goal is to utilize my skills and knowledge to continue contributing positively to society, with hopes that I will inspire those around me to do the same. I strive to gain new experiences that will contribute to both my personal and career growth. I’m seeking an opportunity with a company that shares my strong vision and values, where I can be an asset and align my goals with theirs.
Overview
8
8
years of professional experience
Work History
Security Officer
Andy Frain Security Services
Chicago, IL
05.2017 - Current
- Ensured safety and security of facility by quickly responding to emergency situations, patrolling premises, and investigating suspicious activities
- Checked identification and screened individuals entering facility to eliminate unauthorized visitors and prevent entry of prohibited articles
- Greeted guests professionally and conducted regular patrols to maintain a welcoming atmosphere while enforcing security policies.
- Worked independently and collaboratively to resolve urgent issues, conduct training sessions, and communicate with security team and building supervisors.
Content Moderator
Respondology
04.2023 - 05.2024
- Approved, reviewed, and edited content flowing to websites while driving accuracy of content through careful proofreading and fact-checking.
- Managed content distribution to online channels and social media platforms.
- Used content management system to analyze user engagement and website traffic metrics.
Loss Prevention Officer
O’Brien & Associates
Hanover Park
10.2024 - 11.2024
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
Education
Associate Of Arts And Sciences - Social Science
William Rainey Harper College
Palatine, ILHigh School Diploma -
Glenbard East High School
Lombard, IL08.2018
Skills
PERC card certified
Leadership
Risk Analysis Training
Crime Prevention Methods
Active Listening
Superior Customer Service
Conflict De-Escalation
Critical Thinking
Security Screening
Complex Problem-Solving
Fire Safety Regulations
De-Escalation Techniques
Checkpoint Management
Social Perceptiveness
Service-Orientation
General security
Relationship building and management
Conflict resolution techniques
Microsoft Office
Volunteer Work
Sacred Heart Parish, Lombard, IL - Choral Section Leader
September 2014 - Current
Sunrise Senior Living, Sunrise of Schaumburg - Musician
December 2014 - May 2016
Additional Information
Venues worked at through Andy Frain Security Services:
- Soldier Field: for the Chicago Bears
- NOW Arena: for the Windy City Bulls
- Arlington Race Track
- NIU: Huskie Stadium & Convocation Center
- Abbvie Inc.
Timeline
Loss Prevention Officer
O’Brien & Associates
10.2024 - 11.2024
Content Moderator
Respondology
04.2023 - 05.2024
Security Officer
Andy Frain Security Services
05.2017 - Current
Associate Of Arts And Sciences - Social Science
William Rainey Harper College
High School Diploma -
Glenbard East High School