SOPHIA ANN MARIE NAVAT
Olongapo City
Summary
Newly licensed Customs Broker seeking my first professional opportunity in the customs brokerage field. Seeking to apply my knowledge along with excellent attention to detail and a commitment to accuracy and compliance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier / Barista
BigBrew
04.2022 - 05.2023
- Specialized in brewing and presenting a variety of coffee and espresso-based drinks, ensuring consistency and quality in every cup.
- Developed proficiency in various job duties and delivered timely assistance during high-need situations.
- Addressed customer complaints to enhance satisfaction and cultivate loyalty through effective problem-solving.
- Managed point-of-sale operations, ensuring seamless and efficient transaction processing for customers.
- Oversaw cleanliness and organization of checkout area to elevate customer satisfaction.
- Responded to customer inquiries regarding products, offering expert recommendations to meet their needs.
- Processed cash and credit transactions, maintaining strict compliance with organizational policies.
- Facilitated collaboration among team members to enhance workflow efficiency during peak hours.
- Oversaw inventory management and executed product restocking initiatives.
Cashier / Service Crew
Jollibee Foods Corporation
05.2019 - 03.2020
- Executed accurate and efficient processing of customer transactions utilizing point-of-sale (POS) systems.
- Delivered exceptional customer service by efficiently resolving inquiries and complaints.
- Ensured cleanliness and organization of work area to elevate customer experience.
- Executed detailed audits of cash drawer transactions, ensuring precision and accountability during each shift.
- Engaged with customers as they entered the store, ensuring timely assistance and support.
- Cultivated strong customer relationships to drive repeat business.
- Oversaw cash drawer management, ensuring precise accounting at shift conclusion.
- Optimized checkout process, resulting in reduced queue times.
Education
Bachelor of Science - Customs Administration
Lyceum Subic Bay Inc.
Olongapo City01.2025
Secondary -
Columban College Inc.
Baretto, Olongapo City01.2019
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Reliability and punctuality
- Professionalism and courtesy
- Payment processing
- Multitasking and organization
- Data entry
- Proficient in using Microsoft Program
- Daily reporting
- Point-of-sale system operation
Certification
- Licensed Custom Broker
PRC No;
Timeline
Cashier / Barista
BigBrew
04.2022 - 05.2023
Cashier / Service Crew
Jollibee Foods Corporation
05.2019 - 03.2020
Bachelor of Science - Customs Administration
Lyceum Subic Bay Inc.
Secondary -
Columban College Inc.