Hi, I’m
SOPHIA HUNTER
Riverview,FL
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
years of professional experience
1
Certification
Work History
Thundercloud Gun Club
Administrative Assistant to the President
08.2022 - Current
Job overview
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Thundercloud Gun Club
Digital Marketing Manager
08.2022 - Current
Job overview
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Monitored trends in digital marketing landscape and adjusted strategies accordingly.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media
- Created and managed social media campaigns to increase brand engagement.
American Public University
Student
01.2021 - Current
Job overview
- Followed all school and classroom policies, regulations, dress codes and schedules.
- Searched at library and in scholarly databases to locate necessary information for research projects.
BlueGrace
Receptionist
06.2022 - 08.2022
Job overview
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Troubleshot copy machines and printers and scheduled service as needed.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
YMCA Camp Cristina
Office Manager
04.2021 - 06.2022
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Hinduja Global Solutions
Technical Support Representative
10.2020 - 12.2020
Job overview
- Conducted in-depth product and issue resolution research to address customer concerns.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Used Resolve ticketing systems to manage and process support actions and requests.
- Provided on-call support for critical account issues related to Prudential Life Insurance.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Androbeavers Flooring
Flooring Sales Associate
06.2020 - 11.2020
Job overview
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
Brandon High School
Tutor
08.2017 - 05.2018
Job overview
- Collaborated with students to complete homework assignments, identify lagging skills and correcting weaknesses.
- Stressed importance of good study habits and developed homework schedules, encouraging students to create personalized study plans.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Educated students on study tips and exam strategies.
Education
American Public University SystemCharles Town, WV
Associate of Science from Accounting
12.2022
Hillsborough Community CollegeTampa, FL
Associate of Arts from Biological Sciences
05.2020
Brandon High SchoolBrandon, FL
High School Diploma
05.2018
Skills
- Planning and Organization
- Administration
- Microsoft Office Suite
- Adobe Systems
- Scheduling
- Digital marketing
- Marketing and advertising
- File management
Certification
- First Aid/CPR Certified
Timeline
Administrative Assistant to the President
Thundercloud Gun Club
08.2022 - Current
Digital Marketing Manager
Thundercloud Gun Club
08.2022 - Current
Receptionist
BlueGrace
06.2022 - 08.2022
Office Manager
YMCA Camp Cristina
04.2021 - 06.2022
Student
American Public University
01.2021 - Current
Technical Support Representative
Hinduja Global Solutions
10.2020 - 12.2020
Flooring Sales Associate
Androbeavers Flooring
06.2020 - 11.2020
Tutor
Brandon High School
08.2017 - 05.2018
American Public University System
Associate of Science from Accounting
Hillsborough Community College
Associate of Arts from Biological Sciences
Brandon High School
High School Diploma
- First Aid/CPR Certified
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