Sophia Cruz
Long Beach,CA
Summary
Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Skills include food and drink preparation, cash handling, and customer engagement.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
08.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Encouraged a positive team environment through effective communication and collaboration with colleagues.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Streamlined workflow processes for better customer service and reduced wait times.
Domestic Cleaner
Private Residence
10.2019 - 06.2024
- Received positive feedback punctuality, professionalism, and attention to detail in each cleaning job completed.
- Developed strong relationships with client through open communication channels regarding their preferences concerning cleanliness standards.
- Streamlined cleaning processes with efficient use of supplies and equipment, reducing overall costs.
- Continuously researched and implemented new techniques, tools, and products in the cleaning industry to stay up-to-date with best practices for optimal client satisfaction.
- Improved client satisfaction by providing thorough and detail-oriented cleaning services.
Education
Bachelor of Science - International Business
California State University, Long Beach
Long Beach, CA05-2026
Associate of Science - Business Management
Lake Tahoe Community College
South Lake Tahoe, CA06-2024
Skills
- FLUENT IN Spanish
- Time management
- Attention to detail
- Sales expertise
Languages
Spanish
Professional Working
Timeline
Barista
Starbucks
08.2022 - Current
Domestic Cleaner
Private Residence
10.2019 - 06.2024
Bachelor of Science - International Business
California State University, Long Beach
Associate of Science - Business Management
Lake Tahoe Community College
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