SOPHIA VIVIANNA MARTINEZ ANGULO
Sanford
Summary
I have had some experience in working in a medical environment during my clinicals as a CNA (certified nursing assistant). Responsible and motivated student ready to apply education in the workplace. I am seeking to leverage bilingual skills and attention to detail in a new role that values the patients as well as providing them with the best care and filling in their needs. I also believe this would be a great opportunity for me to value my education and gain experience as I expand my knowledge. I excel in critical thinking, problem-solving, and communication, ensuring optimal patient care and team collaboration. I am a highly - motivated employee with desire to take on new challenges. I hold a strong work ethic, adaptability, and exceptional interpersonal skills. I am highly skilled at working effectively unsupervised and quickly mastering new skills. Skilled in working under pressure and adapting to new situations and challenges. I am seeking entry-level opportunities to enhance my abilities while contributing my best performance. I also offer excellent technical abilities with software and applications.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
UNIVERSAL TELLER
Truist
Sanford
05.2022 - Current
- I resolve customer service issues promptly.
- I maintain my cash drawer and balance daily transactions with precision.
- Assists management team with various projects as needed.
- I provide guidance to junior tellers on proper procedures for completing transactions.
- Exhibit sound judgment when handling escalated customer complaints or difficult situations.
- I demonstrate excellent communication skills while assisting customers with inquiries or requests related to banking products and services.
- I provide exceptional customer service by responding promptly to customer inquiries both in person and over the phone.
STOCKING TA
Walmart
Sanford
01.2021 - 05.2023
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Have managed over 30 customer calls per day.
CASHIER/ COSTUMER SERVICE
Foodlion Grocery Store
Sanford
01.2020 - 12.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Good customer communication as well as managing over 30 customer calls per day.
Education
BACHELOR OF SCIENCE (B.S.) - NURSING CANDIDATE
Central Carolina Community College
Sanford, North Carolina 01.2026 - 05.2028
HIGH SCHOOL DIPLOMA -
Lee Early College
Sanford, USSkills
- Goal-oriented mindset
- Strong work ethic
- Respectful
- Excellent time management skills
- Relationship building and management
- Bilingual (Speak both English and Spanish)
- Teamwork
- Reliable and responsible
- Attention to detail
- Patient care
- Medical terminology
- Vital signs measurement
- Cardiac monitoring
- Patient preparation
- Patient communication
- Electrocardiogram interpretation
- HIPAA compliance
- Cardiovascular Physiology
- CPR/AED
- Relationship building with patients and families
- I am a Certified EKG technician (CET)
- Patient safety
- Active listening
- Medical ethics
- Cardiac anatomy mastery
Languages
- SPANISH
- ENGLISH, Native
- SPANISH, Fluent
Timeline
BACHELOR OF SCIENCE (B.S.) - NURSING CANDIDATE
Central Carolina Community College
01.2026 - 05.2028
UNIVERSAL TELLER
Truist
05.2022 - Current
STOCKING TA
Walmart
01.2021 - 05.2023
CASHIER/ COSTUMER SERVICE
Foodlion Grocery Store
01.2020 - 12.2020
HIGH SCHOOL DIPLOMA -
Lee Early College