Sophie Cyman
American Eagle Outfitters, Inc
Granger,IN
3
years of professional experience
Results-driven Retail Associate with expertise in enhancing sales through strategic promotion of loyalty programs and credit options. Maintains an organized sales floor to facilitate a positive shopping experience and provides fitting room assistance to ensure customer satisfaction. Fosters a collaborative team environment by maintaining a positive attitude toward colleagues and customers.
Work History
Sales Associate
8 Months- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
1 Year 3 Months- Increased customer loyalty with personalized shopping experiences and attentive service.
- Assisted in fitting rooms, especially with fitting women for bras.
- Processed transactions and returns. Would always offer to exchange said product.
- Collaborated with team members to achieve monthly sales targets.
Sales Associate
1 Year 2 Months- Welcomed guests at entrance with a smile and delivered friendly counter service.
- Recorded customer orders clearly and efficiently and processed payments using register systems upfront or drive-thru.
- Assisted team members during rush periods to reduce wait times.
- Ensured dining areas were tidy and welcoming for guests, restrooms, and service stations.
- Restocked supplies to support smooth front-of-house operations.
Education
High School Diploma
- National Honors Society Member
- Freshman Mentoring
- Received an Associate's Degree in general studies through dual credit classes.
Skills
Sales strategies
Product promotions
Customer needs assessment
POS system operation
Retail store operations
Customer service
Guest relations
Store cleanliness
Reliable and punctual
Flexible schedule
Cultural adaptability
Goal oriented
Relationship building
Timeline
Sales Associate
American Eagle Outfitters, Inc
02.2026 - CurrentRead More
Sales Associate
Torrid Clothing Store
10.2024 - 01.2026Read More
Sales Associate
Culver's Restaurant
06.2023 - 08.2024Read More
Penn High School
High School Diploma
Read More