Sophie Ecklund
Austin,TX
Summary
With 9+ years of experience in customer service, management, food preparation, food service, and bartending, I am a dedicated professional consistently delivering the highest quality service. Known for a strong work ethic, I complete tasks efficiently and am always willing to go the extra mile to exceed expectations. My commitment to maximizing sales and ensuring customer satisfaction has resulted in a proven track record of success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Infineon Technologies
03.2023 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Front Desk Receptionist
Breeze Salon and Spa
07.2022 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Assistant Restaurant General Manager
Dat Dog
10.2019 - 06.2022
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Facilitated effective communication between front-of-house and back-of-house teams, fostering a collaborative work environment that led to smoother operations.
- Coordinated private events, working closely with clients to ensure their vision was executed flawlessly while maximizing profitability for the restaurant.
- Evaluated employee performance using established metrics during regular evaluations, identifying opportunities for professional growth or necessary corrective action when warranted.
- Recruited top talent for open positions, conducting thorough interviews to select candidates who met skill requirements and cultural fit.
- Reduced food waste by closely monitoring inventory levels, ordering supplies as needed, and adjusting menus accordingly.
Front Desk Receptionist
Bleu Blow Dry Bar
10.2019 - 04.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Bartender/Server
Saltgrass Steakhouse
07.2018 - 06.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server/Host
Crawfish City
12.2016 - 05.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
license - cosmetology
Paul Mitchell The School Dallas
Dallas, TX09.2019
high school diploma - undefined
Neville High School
Monroe, LA05.2017
Skills
- Customer service
- Data entry
- Computer skills
- Recruitment and hiring
- Sanitation standards
- Health code compliance
- Training and mentoring
- Opening and closing procedures
Certification
- Cosmetology License
- March2022
Timeline
Administrative Assistant
Infineon Technologies
03.2023 - Current
Front Desk Receptionist
Breeze Salon and Spa
07.2022 - 03.2023
Assistant Restaurant General Manager
Dat Dog
10.2019 - 06.2022
Front Desk Receptionist
Bleu Blow Dry Bar
10.2019 - 04.2020
Bartender/Server
Saltgrass Steakhouse
07.2018 - 06.2019
Server/Host
Crawfish City
12.2016 - 05.2018
high school diploma - undefined
Neville High School
- Cosmetology License
- March2022
license - cosmetology
Paul Mitchell The School Dallas
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