Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Sophie Engleman

Sarasota,FL

Summary

Friendly Receptionist with a background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

6
6
years of professional experience

Work History

Receptionist

Mockingbird Tattoo Company
08.2021 - Current
  • Handled assignments independently with good judgement and critical thinking skills.
  • Compiled information from files and research to satisfy information requests.
  • Responded to inquiries from callers seeking information.
  • Managed multi-line phone system and pleasantly greeted clients.
  • Greeted and interacted with clients to provide information, answer questions, and assist with appointment scheduling.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Scheduled office meetings and client appointments for artists.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Collected cash and card payments, processed transactions and updated relevant records.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Barista

Barnes & Noble
10.2020 - 08.2021
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Maintained regular and consistent attendance and punctuality.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Used POS system to accurately enter orders and process payments.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Barista

Clever Cup Coffee Shop
10.2017 - 08.2020
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Maintained regular and consistent attendance and punctuality.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Controlled line and crowd with quick, efficient service.
  • Used POS system to accurately enter orders and process payments.

Receptionist

Mockingbird Tattoo Company
03.2017 - 07.2017
  • Handled assignments independently with good judgement and critical thinking skills.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Collected cash and card payments, processed transactions and updated relevant records.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Education

No Degree -

State College of Florida, Manatee-Sarasota
Bradenton, FL

High School Diploma -

Riverview High School
Sarasota, FL
12.2017

Skills

  • Office Equipment Operation
  • Time Management
  • Security Awareness
  • Telephone Skills
  • Sorting and Labeling
  • Mail Handling
  • Customer and Client Relations
  • Verbal and Written Communication
  • Organization and Efficiency
  • Schedule Management
  • Greet Visitors
  • Billing and Payment Processing

Timeline

Receptionist

Mockingbird Tattoo Company
08.2021 - Current

Barista

Barnes & Noble
10.2020 - 08.2021

Barista

Clever Cup Coffee Shop
10.2017 - 08.2020

Receptionist

Mockingbird Tattoo Company
03.2017 - 07.2017

No Degree -

State College of Florida, Manatee-Sarasota

High School Diploma -

Riverview High School

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Sophie Engleman