Sophie Farsaii
Buffalo
Summary
Results-driven sales professional with 12 years of experience in customer relationship management, consultative sales, and team leadership. Proven ability to close high-value deals, exceed sales targets, and mentor team members to drive performance. Extensive experience in negotiation, business development, and strategic planning. Adept at managing sales pipelines, optimizing customer satisfaction, and leveraging CRM systems to enhance sales efficiency. Strong leadership background with experience in training, mentoring, and assisting management in high-stakes deal closures.
Overview
12
12
years of professional experience
Work History
Senior Sales Consultant & Management Assistant
West Herr Auto Group
10.2012 - Current
- Consistently ranked among top-performing sales consultants, maintaining outstanding customer satisfaction scores (top 5% of the store)
- Closed high-value sales deals, exceeding monthly and yearly targets, and earning the President's Club Award for five consecutive years
- Assisted management in structuring and finalizing complex sales deals, negotiating terms, and ensuring seamless customer experiences
- Trained and mentored new sales associates, developing their product knowledge and closing skills to enhance overall team performance
- Managed dealership inventory, overseeing vehicle trades with other locations to maximize sales opportunities
- Maintained long-term customer relationships, leveraging CRM tools to track interactions, follow-ups, and loyalty initiatives
Bartender & Supervisor
Exchange on Allen
08.2015 - 04.2019
- Managed bar operations, supervising staff and ensuring a high level of customer service
- Trained and mentored new bartenders, improving efficiency and customer satisfaction
- Oversaw inventory management, ordering supplies, and maintaining cost controls
Education
Bachelor of Science (B.S.) in Accounting -
Western Governors University
11.2027
Bachelor of Arts (B.A.) in Political Science -
Buffalo State College
12.2015
Skills
- Business Development
- Consultative Selling
- Closing High-Value Deals
- Lead Generation
- Team Leadership
- Training & Mentorship
- Inventory Management
- Negotiation
- CRM Proficiency
- Customer Retention
- Objection Handling
- Relationship Building
- Sales Proposal Creation
- Strategic Planning
- Industry Trends
Certifications Awards
- New York State Notary Public, 04/01/24
- West Herr's President's Club Award, 5x recipient
Skills Expertise
Business Development, Consultative Selling, Closing High-Value Deals, Lead Generation, Team Leadership, Training & Mentorship, Inventory Management, Negotiation, CRM Proficiency, Customer Retention, Objection Handling, Relationship Building, Sales Proposal Creation, Strategic Planning, Industry Trends
Timeline
Bartender & Supervisor
Exchange on Allen
08.2015 - 04.2019
Senior Sales Consultant & Management Assistant
West Herr Auto Group
10.2012 - Current
Bachelor of Science (B.S.) in Accounting -
Western Governors University
Bachelor of Arts (B.A.) in Political Science -
Buffalo State College
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