Sophie Horng

• Tended front desk by responding to text, emails and phone calls
• Consistently demonstrated customer service skills by ensuring each customers has a positive experience
• Sold products and hair services to new and returning customers

Reference: clementinehairlounge@gmail.com

• Coached athletes 7-15 years old.
• Managed summer camps along side experienced coaches.
• Led practice time alongside two experienced coaches.
• Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
• Adjusted coaching techniques based on strengths and weaknesses of athletes.

• Responsible for monthly billing and ensuring customer accounts were up to date
• Instructed 3-10 year olds in gymnastic fundamentals
• Responded to texts, emails, and calls from customers and potential customers, providing them information on programs, class schedules, and class fees
• Developed exceptional customer service skills by providing personalized attention to parents, addressing any concerns or questions regarding their child's participation in class

Reference: Traci Lee, tracileetlg@gmail.com