SOPHIE KHAN
Dallas
Summary
Dedicated and compassionate healthcare professional with over 10 years of customer service experience, and over 3 years supporting clinical operations in the healthcare industry. Proven ability to assist patients with technology and health care records, manage medical records, and ensuring seamless communication between patients and providers. Committed to patient satisfaction, efficiency, and delivering high quality care both in-person and in remote settings.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Parkland Hospital
Dallas, TX, Hybrid
04.2024 - Current
- Support patients through telehealth and in-person visits, ensuring smooth workflows and timely communication.
• Assist patients in activating and navigating MyChart for improved access to care and records.
• Coordinate virtual appointments, troubleshoot connectivity or verification issues, and provide step-by-step guidance to non-tech-savvy patients.
• Maintain accurate documentation in EPIC and ensure compliance with HIPAA and Parkland standards.
• Check in patients and register insurance for both in-person and video visits.
• Conduct outreach to promote appointment adherence, MyChart enrollment, and preventive care.
Coordinate clinical activities to ensure smooth patient flow and high clinic efficiency.
Patient Care Coordinator
UnitedHealthcare
Remote
09.2023 - 03.2024
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Enhanced customer satisfaction by ensuring timely and accurate delivery of medications to patients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sr. Funding Specialist
Capital One
Remote
01.2021 - 08.2023
- Increased operational efficiencies to streamline and simplify process flows during lien process, 15% over projected targets.
- Performed regular, analytical, reviews of data, including highly sensitive customer NPI pertaining to loans and claims.
- Ensured compliance with industry regulations by keeping up to date in legislation and updating internal policies accordingly.
- Supported clients throughout loan process, providing exceptional customer service and fostering long-term relationships.
Lead Document Specialist
Capital One
Plano, TX
11.2019 - 12.2020
- Worked in multiple areas of lien placement process, ranging from customer service to final Q/A roles.
- Assessed over 15 new team members to support smooth audit processes, and to assure quality.
- Managed over 50 customer files daily, prioritizing tasks according to deadlines and project requirements.
- Assisted in development of training materials for new hires, promoting consistency and efficiency across Document Specialist team.
Dispatch Coordinator
COPS Monitoring
Lewisville, TX
06.2019 - 11.2019
- Trained employees on accurate triaging and dispatching procedures while personally handling over 40 daily calls.
- Streamlined communication between team, customers, and management for improved customer satisfaction.
- Maintained calm demeanor and level head while working in high stakes, high stress environment.
Nonprofit Volunteer Coordinator/Administrator
CCA
Lewisville, TX
09.2018 - 05.2019
- Helped define mission and standards for volunteer staff by collaborating with special committees and organizational leadership, in non-profit sector.
- Coordinated strategic goals and worked to secure grants for district churches, programs, and shelters, raising over $20,000 in 6 months.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and administrative tasks.
Beauty Advisor
Walgreens Pharmacy
Irving, TX
02.2018 - 08.2018
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Librarian
Binoria International University
09.2015 - 05.2017
- Collaborated with teachers and school administrators to develop library resources for students.
- Managed acquisition of new materials, ensuring diverse and up-to-date collection for patrons.
- Enhanced library user experience by implementing a digital catalog system for all foreign language literature and streamlining book search processes.
Education
Bachelor of Arts - Linguistics
University of Karachi
06.2017
Bachelor of Arts - Theology
Binoria International University
06.2017
Skills
- 11 years of customer service experience
- Administrative Duties
- Patient Information Processing
- HIPAA Compliance
- Confidential Records Management
- Excellent communication skills, both verbal and written, in 3 languages
Languages
Fluent in English, Hindi, Urdu, Classical Arabic
Timeline
Medical Assistant
Parkland Hospital
04.2024 - Current
Patient Care Coordinator
UnitedHealthcare
09.2023 - 03.2024
Sr. Funding Specialist
Capital One
01.2021 - 08.2023
Lead Document Specialist
Capital One
11.2019 - 12.2020
Dispatch Coordinator
COPS Monitoring
06.2019 - 11.2019
Nonprofit Volunteer Coordinator/Administrator
CCA
09.2018 - 05.2019
Beauty Advisor
Walgreens Pharmacy
02.2018 - 08.2018
Librarian
Binoria International University
09.2015 - 05.2017
Bachelor of Arts - Theology
Binoria International University
Bachelor of Arts - Linguistics
University of Karachi