Sophie Manitowabi
Mount Pleasant,MI
Summary
Dependable, hardworking, and passionate job seeker with strong organizational & customer service skills eager to continue a career within the cannabis business industry. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Retail Representative Sales Lead
Jars Cannabis
Mount Pleasant, MI
10.2023 - 05.2026
- Assisted customers in product selection, providing knowledgeable recommendations on cannabis strains and products.
- Maintained accurate inventory records using point-of-sale systems to ensure product availability and stock accuracy.
- Educated customers on safe usage practices and legal regulations surrounding cannabis consumption.
- Processed transactions efficiently, ensuring a positive checkout experience for customers.
- Collaborated with team members to implement promotional displays, enhancing customer engagement and sales potential.
- Resolved customer complaints professionally, turning potential negative experiences into positive outcomes.
- Utilized POS system proficiently for processing transactions, returns, exchanges, and inventory management tasks.
- Handled cash transactions accurately, adhering to company policies for safe and secure handling of funds.
Student Assistant
Central Michigan University
Mount Pleasant, MI
10.2015 - 10.2023
- Respond to student’s questions or research and provide answers to requesting students.
- Provided tuition, scholarship, and programming information requested.
- Answered callers questions and/or transfer to requested person.
- Facilitate informational table at various New Student & Transfer Student Admissions Orientation.
- Delivered campus tours and presentations to prospective students and new students.
- Overlooked and appropriately file yearly budget paperwork.
- Assisted with event planning and coordination to keep events successful and provide positive experiences for attendees.
- Handled social media accounts for students, instructors, and administrators with content that reached between 400-807k people internationally
- Planned and hosted monthly campus events and workshops for 100 to 200 participants
- Assisted planning and working in yearly events.
Customer Service Representative
Soaring Eagle Casino
Mount Pleasant, MI
01.2020 - 03.2021
- Quickly and pleasantly resolved customer concerns that ensured their experiences were positive and that they would return
- Assisted guest with hotel reservations, casino inquiries
- Provided company updates for all five Soaring Eagle Properties to employees and administrators on an as-needed basis
- Daily duties included promotion awareness upcoming events policy changes call transfers guest assistance gift card purchases
Cashier Attendant
Migizi ECD Gas Station
Mount Pleasant, MI
- Conducted cash transactions
- Correctly operated the register
- Counted and Closed the register at shift end
- Inventoried Cigarette and Lotto at shift end.
Beverage Cashier
Island Resort
Wilson, MI
- Cleaned the store front, back areas, bathrooms, and outdoor areas
- Refilled shelves, coolers, and behind the counter
- Kept drink and hot food areas stocked
- Handled pump issues and labeled broken pumps
- Greeted Customers
- Took Orders
- Cash Transactions
- Reconciled receipts & register
- Cross-trained
Cashier
Jo-Ann Fabric and Craft Stores
Mount Pleasant, MI
- Courteously greeted customers and quickly completed their transactions
- Maintained an orderly clean work area
- Correctly exchanged cash amounts to customers
- Consistently kept a +/- 1% cash end count variance.
- Restocked Inventory.
Education
Bachelor of Arts - Entrepreneurship
Central Michigan University
Mount Pleasant, MI08-2024
Associate of Arts - Business
Saginaw Chippewa Tribal College
Mount Pleasant, MI05-2018
No Degree - Cannabis Business
Lake Superior State University
Sault Ste. Marie, MISkills
- Budtending
- Supervisor
- Customer Service
- Front Desk Service
- Cashiering
- Money Transactions
- Stocking Guidelines
- Administrative Assistance
- Leadership
- Sales
- Retail
- Proficient with Technology
Additional Information
Current Michigan Medical Marijuana Patient with a valid medical card. Knowledge of State & County laws, policies, and compliances regarding medical & recreational marijuana.
Timeline
Retail Representative Sales Lead
Jars Cannabis
10.2023 - 05.2026
Customer Service Representative
Soaring Eagle Casino
01.2020 - 03.2021
Student Assistant
Central Michigan University
10.2015 - 10.2023
Cashier Attendant
Migizi ECD Gas Station
Beverage Cashier
Island Resort
Cashier
Jo-Ann Fabric and Craft Stores
Associate of Arts - Business
Saginaw Chippewa Tribal College
No Degree - Cannabis Business
Lake Superior State University
Bachelor of Arts - Entrepreneurship
Central Michigan University