Sophie Maye Isard
Grand Rapids,MI
Summary
Motivated and detail-oriented Criminal Justice student seeking opportunities to apply strong communication, problem-solving, and leadership skills in a professional law enforcement or public safety environment. Committed to maintaining safety, integrity, and accountability in all responsibilities.
Overview
5
5
years of professional experience
Work History
Youth Care Worker
Youth Care
Grand Rapids, MI
01.2023 - Current
- Cultivated a values-driven environment by modeling integrity and ethical decision-making, guiding minors to navigate social challenges with maturity and respect.
- Orchestrated daily routines that balanced structure with autonomy, fostering a sense of responsibility and self-reliance in children as they navigated their schedules.
- Provided grounded mentorship during high-pressure or conflicting situations, teaching children constructive conflict resolution and emotional regulation to help them thrive under stress.
- Partnered with parents to align on behavioral goals, transforming daily care into a consistent framework for character building and long-term personal thriving.
Sales / BDC / Marketing
Betten Baker
01.2022 - 01.2023
- Executed targeted sales strategies in BDC that increased customer engagement and fostered long-term loyalty.
- Built strong customer relationships by identifying complex needs and delivering tailored solutions that enhanced client satisfaction.
- Resolved customer concerns professionally using advanced conflict resolution and problem-solving abilities.
- Maintained accurate digital records of interactions to ensure seamless follow-up and improved customer service.
Server
The Holiday Bar
01.2021 - 01.2022
- Handled difficult customer interactions, maintaining professionalism and composure to resolve issues effectively.
- Processed financial transactions and reservations with attention to detail, ensuring accountability and accuracy in all transactions.
- Managed high-priority responsibilities in fast-paced setting, ensuring accuracy and efficiency.
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
06-2026
High School -
Cheboygan High School
Skills
- Child Development
- Child safety awareness
- Family Engagement
- Crisis management
- Conflict resolution
- Effective communication
- Excellent communication
- Critical thinking
- Situational Awareness
- Supervision and leadership
- Team leadership
- Integrity accountability
- Compliance ethics
- Case reporting
- Report Writing
- Child safety awareness
Projects
Constitutional Law & Procedural Justice Analysis, Colorado Technical University, Conducted in-depth research on Fourth Amendment protections, focusing on the legalities of search and seizure and their application in modern policing., Analyzed procedural justice frameworks to identify strategies for improving trust and accountability between law enforcement agencies and the communities they serve., Developed scenario-based reports on crime scene investigation protocols, ensuring adherence to constitutional ethics and investigative integrity.
Community Outreach And Volunteerism
Youth Mentorship Program - Chicago Public Schools, Volunteer Mentor, Traveled to Chicago to support students facing behavioral and social challenges through structured lunch-group sessions., Facilitated discussions to help at-risk youth navigate conflict and make positive behavioral choices., Developed strong active listening skills to build trust and provide emotional support to students in high-stress environments., Active volunteer in various school and community events throughout Michigan.
Timeline
Youth Care Worker
Youth Care
01.2023 - Current
Sales / BDC / Marketing
Betten Baker
01.2022 - 01.2023
Server
The Holiday Bar
01.2021 - 01.2022
Bachelor of Science - Criminal Justice
Colorado Technical University
High School -
Cheboygan High School