Sophie Mohr
New York,NY
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
8
8
years of professional experience
Work History
Guest Sales Associate
European Wax Center
New York, NY
02.2025 - Current
- Provided exceptional customer service, ensuring positive guest experiences and satisfaction.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Executed sales transactions accurately using point-of-sale systems and maintained cash handling protocols.
- Managed customer accounts, processing orders and handling billing inquiries efficiently.
Floor Manager
Mission Ceviche
NYC, NY
07.2024 - 12.2024
- Trained and mentored staff to enhance team performance and operational efficiency.
- Developed schedules to align staffing with peak service times, maximizing productivity.
- Managed payroll processing efficiently while adhering to strict deadlines.
- Partnered with hiring managers throughout recruitment process, enhancing the quality of talent acquisition.
Coffee Shop Manager
Bean & Bean
NYC, NY
08.2021 - 07.2024
- Trained and mentored staff on barista skills and customer engagement techniques.
- Oversaw daily coffee shop operations according to company policies.
- Streamlined inventory management for optimized stock levels and reduced waste.
Recreation Specialist
VOA
NYC, NY
07.2023 - 12.2023
- Developed and implemented engaging recreational programs for diverse populations.
- Collaborated with community partners to enhance program outreach and accessibility.
- Trained and mentored new staff on best practices in recreational programming.
Cashier
Stever’s Candies
Rochester, NY
08.2020 - 02.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and resolved discrepancies daily.
- Assisted in inventory management, ensuring product availability and organization.
Daycare Assistant
Children’s Center of Brighton
Rochester, NY
12.2019 - 08.2020
- Designed and implemented age-appropriate learning activities to foster developmental growth.
- Developed positive relationships with children, promoting social skills and emotional well-being.
- Maintained a safe and nurturing environment, ensuring compliance with health and safety regulations.
- Evaluated children's progress through observations and assessments to tailor learning experiences.
Fine Dining SA
Char Steak & Lounge
Rochester, NY
11.2019 - 03.2020
- Responsible for: Greeting customers, taking their beverage orders aiding the server in making the customers stay most enjoyable.
- Delivered exceptional service in high-pressure dining environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to synchronize meal timing, enhancing overall dining experience.
- Conducted daily inventory checks to prevent shortages of essential dining and kitchen supplies.
Language Tutor
Independent
Barcelona, Spain
09.2018 - 06.2019
- Developed customized lesson plans tailored to individual student needs and learning styles.
- Implemented interactive teaching methods to enhance engagement and retention of language concepts.
- Fostered a supportive learning environment that encouraged student participation and confidence in language use.
Nanny
Independent
Barcelona, Spain
09.2018 - 06.2019
- Developed engaging educational and recreational activities tailored to children's interests and developmental needs.
- Maintained consistent communication with parents, providing updates on children's progress and behavior.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
Fine Dining Server
SKAJO
Freiburg, Germany
03.2018 - 09.2018
- Responsible for: Handling financial transactions, taking food and beverage orders, preparing coffee orders and advising customers on various dishes.
- Managed multiple tables efficiently while maintaining attention to detail and guest satisfaction.
- Implemented upselling techniques that increased overall sales and guest engagement.
- Enhanced customer satisfaction by providing exceptional fine dining service utilizing knowledge of German and English
Education
BA - Romance Languages
Hunter College
Manhattan, NY05.2026
Skills
- Passion for tutoring and working with children
- Multi-lingual, able to communicate in English, Spanish and German
- Multi-cultural, able to integrate and also provide assistance to those adapting to new culture
- Team oriented, enjoy working and interacting with other team members
- Reliable and punctual
- Multitasker, ability to manage multiple tasks simultaneously
- Patient and empathetic
Languages
English
Native or Bilingual
German
Native or Bilingual
Spanish
Full Professional
French
Limited Working
Timeline
Guest Sales Associate
European Wax Center
02.2025 - Current
Floor Manager
Mission Ceviche
07.2024 - 12.2024
Recreation Specialist
VOA
07.2023 - 12.2023
Coffee Shop Manager
Bean & Bean
08.2021 - 07.2024
Cashier
Stever’s Candies
08.2020 - 02.2021
Daycare Assistant
Children’s Center of Brighton
12.2019 - 08.2020
Fine Dining SA
Char Steak & Lounge
11.2019 - 03.2020
Language Tutor
Independent
09.2018 - 06.2019
Nanny
Independent
09.2018 - 06.2019
Fine Dining Server
SKAJO
03.2018 - 09.2018
BA - Romance Languages
Hunter College