SOPHIE ORIYAVONG
Rio Linda,CA
Summary
Reliable and upbeat candidate successful at promoting customer loyalty, satisfaction, and purchases through consultative techniques and diligent attention to individual needs. Skilled in product merchandising, payment processing, and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and a superior work ethic. Detail-oriented team player with strong organizational skills, capable of handling multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
SALES ASSOCIATE AND COMMUNITY LEAD
Old Navy
05.2023 - 08.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
LICENSED MORTGAGE LOAN ORIGINATOR
Pacific Wholesale Mortgage
10.2022 - 12.2023
- Remained up-to-date on industry regulations, guidelines, and loan program changes by attending relevant training sessions and webinars regularly.
- Utilized modern technology platforms to manage client information securely while maintaining strict confidentiality standards required by law.
- Participated in community events and networking activities to promote the company''s brand presence and generate new business leads.
- Reviewed complex financial documents to accurately determine borrower eligibility for mortgage loans, minimizing default risks.
- Conducted thorough pre-qualification assessments before initiating the loan application process saving time for both clients and colleagues alike.
- Educated prospective borrowers on various loan programs available, matching them with the best financing options for their needs.
CREW MEMBER
Chipotle Mexican Grill
05.2021 - 11.2021
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Associate of Arts - Anthropology
American River College
Sacramento, CA06.2025
High School Diploma -
Rio Linda High School
Rio Linda, CA06.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Reliable and punctual
- Goal-Oriented
- Cash Register Operation
- Customer Needs Assessment
Awards
Seal of Biliteracy, French, 2021
Languages
French
Limited Working
English
Native or Bilingual
Timeline
SALES ASSOCIATE AND COMMUNITY LEAD
Old Navy
05.2023 - 08.2024
LICENSED MORTGAGE LOAN ORIGINATOR
Pacific Wholesale Mortgage
10.2022 - 12.2023
CREW MEMBER
Chipotle Mexican Grill
05.2021 - 11.2021
Associate of Arts - Anthropology
American River College
High School Diploma -
Rio Linda High School