Sophie Peña
Rock Island,IL
Summary
Organized and detail-oriented administrative professional with over five years of experience providing exceptional customer service, managing office operations, coordinating schedules, and maintaining accurate records. Known for building strong relationships, solving problems efficiently, and thriving in fast-paced environments. Passionate about creating a welcoming experience for every client while supporting an organized and efficient office.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Loan Office I
IH Mississippi Valley Credit Union
Milan, IL
01.2023 - Current
- Identified and assessed member needs to recommend appropriate products and services.
- Processed a range of transactions, such as deposits, withdrawals, and loans, while achieving an accuracy rate of 99.7%.
- Opened new deposit accounts and originated consumer loans, ensuring proper documentation collection.
- Addressed inquiries regarding account operations and service discrepancies promptly.
- Completed internal training sessions on CDs, IRAs, personal loans, and new accounts.
- Facilitated optimization of account features to enhance member service utilization.
- Collaborated with team members to improve service delivery and member experiences.
Executive Administrative Assistant
New Life Fellowship
Moline, IL
08.2020 - 12.2022
• Point of contact for incoming calls; managed calls with courtesy, and passed on messages with accuracy.
• Managed calendars and scheduled meetings for senior staff
• Coordinated events for 200+ people on a regular basis
• Performed accounting duties for a church branch and a non-profit organization to include paying bills, counting donations, bank deposits, and data entry of all payables/receivables
Shift Leader
Chick-fil-A
Moline
09.2017 - 08.2021
- Consistently provided great service in a friendly atmosphere to enhance the customer experience.
- Performed to high standards during fast-paced, high-volume operations.
- Oversaw cash and credit transactions accurately in a timely manner according to company rules and policies.
- Review labor reports to verify sales and labor cost meet company goals.
Education
Business Management
Eastern Gateway Community College
Steubenville, OHHigh School Diploma -
East Moline Christian School
East Moline, IL05-2019
Skills
- Member Relations and Service Excellence
- Transaction Processing
- Effective Communication Skills
- Financial Services Knowledge
- Administrative Support
- Appointment Scheduling & Calendar Management
- Organization & Attention to Detail
- Confidential Records Management
- Microsoft Office (Word, Excel, Outlook)
- Problem Solving
- Team Collaboration
- Time Management
Accomplishments
- Maintained 99.8% accuracy while managing confidential records and documentation.
- Consistently exceeded monthly performance goals through exceptional customer service and relationship building.
- Coordinated administrative operations and events for 200+ attendees while managing multiple priorities.
- Cross-trained in multiple departments, demonstrating adaptability and the ability to learn new systems quickly.
- Recognized for professionalism, organization, and delivering a positive client experience.
Certification
New Account Certification
Timeline
Loan Office I
IH Mississippi Valley Credit Union
01.2023 - Current
Executive Administrative Assistant
New Life Fellowship
08.2020 - 12.2022
Shift Leader
Chick-fil-A
09.2017 - 08.2021
Business Management
Eastern Gateway Community College
High School Diploma -
East Moline Christian School