Sophie Perez
Summary
Recent Psychology graduate (B.S., Cum Laude, 2023) from Washington State University with a strong foundation in organizational psychology, experimental methods, and team leadership. Currently, Sales Lead at a fast-growing nationwide startup, inspiring pursuit of an MBA. Honed customer service and problem-solving skills in retail division, supporting front-line operations and high-level business strategy. Thrives in fast-paced environments, bringing leadership, communication, and strategic thinking abilities to dynamic organizations.
Overview
5
5
years of professional experience
Work History
Sales Lead
Cherie Amour Boudoir Photography
08.2023 - Current
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Provided training sessions for new employees on sales techniques, procedures.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Managed and retained existing client accounts.
Retail Supervisor and Trainer
Cherie Amour Lingerie
05.2023 - 09.2024
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Trained new employees on store policies, customer service techniques, and sales procedures.
- Ensured compliance with all safety regulations, policies and procedures.
- Created timely and accurate inventory, cash and production reports for senior managers.
Customer Service Representative
Cherie Amour Boudoir Photography
02.2023 - 05.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Events Staff Member - Chancellor’s Residence
Washington State University
11.2022 - 05.2023
- Assisted with set-up and clean-up of event equipment
- Delivered outstanding customer service and engaged in suggestive selling
Professor’s Assistant
Johnson and Wales University
09.2019 - 04.2020
- Obtained teaching materials needed for classes
- Scheduled and maintained regular office hours to meet with students
- Provided assistance to faculty members and staff with laboratory and field research
- Handled confidential information
- Input data for professor to help with research
Education
Bachelor of Science - General Psychology
Washington State University
05.2023
Completed Coursework Towards Associate In Science (A.S.) - Organizational Psychology
Johnson And Wales University
06.2021
Skills
- Preparing for Events
- Associate coaching
- Hospitality and accommodation
- Performance management
- Sales closing
- Merchandise flow
- Objection handling
- Account management
- Customer retention
- Pipeline management
Timeline
Sales Lead
Cherie Amour Boudoir Photography
08.2023 - Current
Retail Supervisor and Trainer
Cherie Amour Lingerie
05.2023 - 09.2024
Customer Service Representative
Cherie Amour Boudoir Photography
02.2023 - 05.2023
Events Staff Member - Chancellor’s Residence
Washington State University
11.2022 - 05.2023
Professor’s Assistant
Johnson and Wales University
09.2019 - 04.2020
Bachelor of Science - General Psychology
Washington State University
Completed Coursework Towards Associate In Science (A.S.) - Organizational Psychology
Johnson And Wales University
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