Sophie Perez
Pullman,WA
Summary
Detail-oriented professional with extensive experience in event planning and coordination. Demonstrated ability to effectively manage multiple tasks in fast-paced environments, ensuring successful event execution. Exceptional communication and interpersonal skills, complemented by creative problem-solving abilities and event setup expertise. Experienced sales professional with a proven track record of driving sales and cultivating strong client relationships. Proficient in identifying customer needs, delivering tailored solutions, and closing deals efficiently. Skilled in effective communication, negotiation, and problem-solving. Dedicated team player with a proactive approach and strong commitment to achieving targets.
Overview
11
11
years of professional experience
Work History
Sales Lead
Cherie Amour Boudoir Photography
08.2023 - Current
- Created reports and presentations on weekly sales performance to senior management.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Provided training sessions for new employees on sales techniques, procedures.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Managed and retained existing client accounts.
- Reduced process lags by training employees on best practices and protocols.
- Produced sales documents, finalized deals and filed records.
Retail Supervisor and Trainer
Cherie Amour Lingerie
05.2023 - 09.2024
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Managed daily operations, client relations and IT.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Trained new employees on store policies, customer service techniques, and sales procedures.
- Ensured compliance with all safety regulations, policies and procedures.
Customer Service Representative
Cherie Amour Boudoir Photography
02.2023 - 05.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Events Staff Member - Chancellor’s Residence
Washington State University
11.2022 - Current
- Assisted with set-up and clean-up of event equipment
- Provided exemplary customer service when interacting with event attendees
- Worked with catering vendors to supply meals and refreshments for events
- Delivered outstanding customer service and engaged in suggestive selling
- Decorated facility, fostering visualization of celebratory theme for guests
Professor’s Assistant
Johnson and Wales University
09.2019 - 04.2020
- Obtained teaching materials needed for classes
- Scheduled and maintained regular office hours to meet with students
- Provided assistance to faculty members and staff with laboratory and field research
- Handled confidential information
- Input data for professor to help with research
Private Nanny
Personal Babysitter
01.2014 - 06.2019
- Helped children with homework and school assignments, fostering education and development
- Provided customized and personalized in-home childcare
- Responded to emergency situations and notified parents to ensure child safety
Education
Bachelor of Science - General Psychology
Washington State University
Pullman, WA05.2023
Completed Coursework Towards Associate In Science (A.S.) - Organizational Psychology
Johnson And Wales University
Denver, Colorado06.2021
Skills
- Customer Inquiries
- Preparing for Events
- Staff Assistance
- Associate coaching
- Relationship selling
- Team building
- Hospitality and accommodation
- Performance management
Timeline
Sales Lead
Cherie Amour Boudoir Photography
08.2023 - Current
Retail Supervisor and Trainer
Cherie Amour Lingerie
05.2023 - 09.2024
Customer Service Representative
Cherie Amour Boudoir Photography
02.2023 - 05.2023
Events Staff Member - Chancellor’s Residence
Washington State University
11.2022 - Current
Professor’s Assistant
Johnson and Wales University
09.2019 - 04.2020
Private Nanny
Personal Babysitter
01.2014 - 06.2019
Bachelor of Science - General Psychology
Washington State University
Completed Coursework Towards Associate In Science (A.S.) - Organizational Psychology
Johnson And Wales University
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