Summary
Overview
Work History
Education
Skills
Timeline
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Leslie Bailes

Charlotte,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

33
33
years of professional experience

Work History

Sales Lead

Pandora Jewelry
07.2018 - 06.2021
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Increased sales and customer satisfaction through personalized servicing.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Built strong client relationships and provided high value-adding services, resulting in increased company market share.
  • Completed store opening and closing procedures.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Opened and closed store [Number] days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Trained and mentored new employees.
  • Opened inventory boxes and restocked shelves.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Tracked, analyzed and reported store sales performance metrics to store manager.
  • Kept store clean and organized to provide shoppers with pleasant experience.
  • Processed cash, credit, debit, and check payments.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.

Office Manager

Friedman's Jewelry
06.1988 - 04.1994
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.

Education

Bachelor of Arts - Liberal Arts And Sciences

Pfieffer University
Charlotte, NC
05.2009

High School Diploma -

Lancaster High School
Lancaster, SC
06.1988

Skills

  • Sales Activities
  • Thorough Knowledge of Product
  • Client Needs Assessment
  • Organizing and Prioritizing
  • Operational Procedures
  • Sales Expertise
  • Customer Inquiries
  • POS Transactions
  • Closing Procedures
  • Work Assignments
  • Effective Working Relationships
  • Sales Proficiency
  • Handling Complaints
  • Microsoft Word
  • Problem Anticipation and Resolution
  • Good Communication Skills
  • Flexible Work Schedule
  • Serve Customers

Timeline

Sales Lead

Pandora Jewelry
07.2018 - 06.2021

Office Manager

Friedman's Jewelry
06.1988 - 04.1994

Bachelor of Arts - Liberal Arts And Sciences

Pfieffer University

High School Diploma -

Lancaster High School

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Leslie Bailes