Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leslie Bailes

Charlotte,NC

Summary

Motivated Sales professional with demonstrated success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge. Recognized for advanced sales and merchandising skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

33
33
years of professional experience

Work History

Sales Lead

Pandora Jewelry
07.2018 - 06.2021
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Handled cash register operations and customer transactions to process payments.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Sales Lead Keyholder

Friedman's Jewelers
06.1988 - 01.1994
  • Completed store opening and closing procedures.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained and mentored new employees.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Opened inventory boxes and restocked shelves.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Managed store personnel by delegating tasks and supervising daily operations.

Education

Bachelor of Arts - Liberal Arts And Sciences

Pfeiffer University
Charlotte, NC
05.2009

High School Diploma -

Lancaster High School
Lancaster, SC
06.1988

Skills

  • Client Needs Assessment
  • Ability to Be a Leader
  • Customer Inquiries
  • Operational Procedures
  • Store Appearance
  • New Hire Training
  • Effective Working Relationships
  • Customer Relationships
  • Organizing and Prioritizing

Timeline

Sales Lead

Pandora Jewelry
07.2018 - 06.2021

Sales Lead Keyholder

Friedman's Jewelers
06.1988 - 01.1994

Bachelor of Arts - Liberal Arts And Sciences

Pfeiffer University

High School Diploma -

Lancaster High School

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Leslie Bailes