Nikki Incorvaia

In this position I supported the Store Manager in achieving store goals by creating a positive and energetic store environment. My primary focus was to ensure a superior customer experience by acting as the sales floor leader.

I also assisted in ensuring excellent visual merchandising and operational standards.

In the absence of the Store Manager I worked as the manager on duty.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Negotiated prices, terms of sales and service agreements.
• Built relationships with customers and community to promote long term business growth.
• Strong knowledge of heating homes and businesses with heating oil and propane. This includes pricing, budgeting and service.