Sophie Rout
Bloomington,IL
Summary
Care Coordinator with extensive experience in client relationship management and community advocacy. Successfully facilitated resource transitions for over 80 clients, demonstrating strong problem-solving skills and cultural competency. Proven ability to engage effectively with diverse community stakeholders and execute strategic initiatives.
Overview
6
6
years of professional experience
Work History
Care Coordinator
Community Care Systems Inc.
Bloomington, IL
02.2024 - Current
- Collaborates with adults to promote independent decision-making, providing guidance and encouragement to help them make informed life choices that foster personal growth and well-being
- Assists clients in navigating overwhelming circumstances by clarifying options and providing structured pathways forward, while maintaining focus on their long-term goals
- Facilitated smooth transitions for over 80 clients to essential community resources by guiding clients to the appropriate services with a supportive and approachable demeanor
Graduate Teaching Assistant
Illinois State University
Normal, IL
08.2021 - 05.2023
- Cooperated with students and adapted to their learning styles so students could develop their critical thinking and organizational writing skills
- Worked in harmony between various professors and students to build a logical path for student success
- Supported professors with concise and practical communication regarding students, and corresponded with other on-campus offices to aid in student success
- Engaged in various administrative tasks to assist professors in a smooth operation of their course infrastructure
Adult Protective Services (APS) Data Entry and Call Center Specialist
PATH Crisis Center
Bloomington, IL
08.2019 - 03.2020
- Provided non-judgmental and confidential support for those in emotional distress or experiencing suicidal thoughts
- Recorded critical details of abuse of elderly individuals and adults with mental disabilities in an online data management system
Education
Master’s degree - Sociology
Illinois State University
Normal, IL05.2024
Bachelor of Social Science - Sociology, Spanish, Latin American Studies, Women, Gender, and Sexualities Studies
Illinois State University
Normal, IL05.2020
Associate of Arts -
College of DuPage Community College
Glen Ellyn, IL05.2018
Skills
- Client relationship management
- Community engagement and advocacy
- Public speaking and presentation
- Staff training and development
- Cultural competency and adaptability
- Campaign strategy and execution
- Complex problem solving
- Research and data analysis
- Deadline and project management
Websites
Languages
Spanish, upper-intermediate
Professional Development
- Presenter at Women, Gender, and Sexualities Symposium, Illinois State University, Normal, IL, 03/01/19, Presented and authored essay on oppressive speech within gendered relations. Responded to an audience of students, faculty, and community members about the dynamics of gender and speech oppression.
- Student at Universidad De Salamanca, Ávila, Spain, 06/01/21, Emeritus Professor Nick Maroules Travel Award recipient. Completed coursework in oral Spanish communication, Spanish linguistics, and Latin American culture.
Timeline
Care Coordinator
Community Care Systems Inc.
02.2024 - Current
Graduate Teaching Assistant
Illinois State University
08.2021 - 05.2023
Adult Protective Services (APS) Data Entry and Call Center Specialist
PATH Crisis Center
08.2019 - 03.2020
Master’s degree - Sociology
Illinois State University
Bachelor of Social Science - Sociology, Spanish, Latin American Studies, Women, Gender, and Sexualities Studies
Illinois State University
Associate of Arts -
College of DuPage Community College
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