SOPHIE RULE
Winston-Salem,NC
Summary
Over 20 years of customer service, sales, logistics, and management experience with proven excellent communication, critical thinking, problem solving, leadership, and organizational skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Certified Nurse Assistant II
Atrium Health Wake Forest Baptist
Winston-Salem, NC
05.2021 - Current
- Support the clinical staff by rendering basic nursing care to assigned patients.
- Deliver direct and indirect care following physician and nursing orders to achieve the highest standards of age/developmental specific care while maintaining a safe and clean environment.
Patient Safety Associate
Atrium Health Wake Forest Baptist
Winston-Salem, NC
12.2020 - 05.2021
- Provide close, one-to-one observation of a patient that is deemed at risk for suicide or require supervision for safety reasons and promote a calm, therapeutic, safe environment as well as assistance with activities of daily living.
Sales Operation Assistant Planner / Customer Logistics Specialist / Sales Senior Associate
PepsiCo
Winston-Salem, NC
01.2011 - 08.2020
- Manage collaboration effort among customers, demand planners, finance and sales teams, transportation and carriers, logistics, and distribution centers to effectively direct the distribution of customer orders from the time order is released to the point of customer receipt
- Leverage partnerships to ensure alignment and support order execution as it relates to product availability, product introduction, discontinued products, allocation, extended lead times
- Created and implemented New Business and Innovation Execution process to support National Account launches and close Sale to Forecast gap
- Point Person for multiple projects including SAP R7 release, Subway national innovation execution, recalls, allocations, accounts restructure and merge, and holiday execution
- Identify cost reduction opportunities and efficiency improvements and align with leadership on implementation strategy resulting in reduction in major order processing and invoicing issues, improvements in automated daily reports and forecast/prebook executions, and a decrease in overtime throughout our three teams
- Provide timely and precise weekly reports for various field partners
- Coach, train, and mentor frontline to help achieve their key performance indicators
- Created and employed incentives resulting in improvements in upsell and keying error targets
- Captain multiple projects and events:
- Organize United Way Fundraisers, Career Fair, Women Leadership Council Fashion Show, Quarterly Teambuilding Meetings, and Employee Appreciation Week
- Collaborator and speaker during Annual Operating Plan, People Planning, Employee Insight, system updates, and team restructuring.
Operation Support Specialist
PepsiCo
01.2007 - 01.2011
- Primary managerial contact with fields operation and sales managers across United States and Canada to improve customer service through field integration, issue resolution, process improvement, and information sharing.
Key Account and Support Representative
Pepsi Direct, PepsiCo
01.2001 - 01.2007
- Primary manage and develop existing Pepsi Key Account customer relationships
- Provide customer service and resolve issues quickly and efficiently
- Responsible for special follow-up and training projects such as CM2PD, system releases, presentations, and various task forces.
Education
Bachelor of Science - Nursing
University of North Carolina At Greensboro
Greensboro, NC05.2022
Bachelor of Arts - Management and Ethics
John Wesley College
High Point, NC05.2007
Skills
- Patient Care Assessment
- Patient Condition Monitoring
- Advance and Creative Problem Solving
- Critical Thinking
- Clear Patient Communication
- Therapeutic communication
- Compassionate and Caring
- Calm and Professional Under Pressure
- Interdepartmental Collaboration
- Accurate Documentation
- Coaching and mentoring
- Improvement initiatives
Certification
- Certified Nurse Aid II
- American Heart Association Basic Life Support (CPR and AED) certification
- Mask N95 fit test
Clinical Experience
Pediatric Unit Wake Forest Baptist Health / Fall 2020
Mother Baby Unit Cone Health Women’s Hospital / Fall 2020
Behavior Health Unit Davis Regional Medical Center / Spring 2021
Medical/Surgical Unit Moses Cone Hospital / Spring 2021
Acute Care for the Elderly (ACE) Unit Atrium Health Wake Forest Baptist / Fall 2021
Public Health / Teen Clinic Guilford County Health Department / Fall 2021
Public Health / Women Care Breast and Cervical Cancer Control Program / Fall 2021
Affiliations
National Student Nurses’ Association
Languages
French
Native or Bilingual
Swedish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Nurse Assistant II
Atrium Health Wake Forest Baptist
05.2021 - Current
Patient Safety Associate
Atrium Health Wake Forest Baptist
12.2020 - 05.2021
Sales Operation Assistant Planner / Customer Logistics Specialist / Sales Senior Associate
PepsiCo
01.2011 - 08.2020
Operation Support Specialist
PepsiCo
01.2007 - 01.2011
Key Account and Support Representative
Pepsi Direct, PepsiCo
01.2001 - 01.2007
Bachelor of Science - Nursing
University of North Carolina At Greensboro
Bachelor of Arts - Management and Ethics
John Wesley College
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