Summary
Overview
Work History
Education
Skills
Certification
Timeline
Internships
Generic

Sophie Sevely

Fort Worth

Summary

Dynamic hospitality professional with a proven track record at 151 Coffee, excelling in guest engagement and communications strategies. Recognized for enhancing customer experiences and boosting sales through effective upselling techniques. Adept at multitasking and maintaining service quality under pressure, with strong attention to detail and a commitment to exceptional service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista

151 Coffee
01.2025 - Current
  • Provided exceptional customer service, fostering positive relationships and enhancing overall customer experience.
  • Adapted quickly to changing customer demands during peak hours, maintaining service quality and speed.
  • Controlled line and crowd with quick, efficient service.

Server

Bayou Jack's Cajun Grill
05.2024 - Current
  • Supported team members during busy shifts, fostering a collaborative atmosphere.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Receptionist

Blink Fitness, Equinox Holdings
08.2023 - 05.2024
  • Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
  • Handled multi-line phone systems to direct calls and provide information efficiently.
  • Trained new staff on reception procedures, fostering a knowledgeable support team environment.

Banquet Server /Food and Beverage Attendant

Sky Creek Ranch Golf Course
08.2022 - 08.2023
  • Delivered exceptional customer service during high-volume banquet events.
  • Managed guest inquiries and resolved issues efficiently during events.
  • Developed strategies for upselling premium products, increasing overall sales performance.
  • Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.

Education

Bachelor of Science - Political Science

Southern New Hampshire University
Hooksett, NH
05-2027

High School Diploma -

Timber Creek High School
Fort Worth, TX
05-2023

Skills

  • Communications strategies
  • Social media marketing
  • Guest engagement
  • Hospitality service expertise
  • Telephone and email etiquette
  • Attention to detail

Certification

  • CPR Certified
  • Certified Medical Assistant
  • Certified Nursing Assistant

Timeline

Barista

151 Coffee
01.2025 - Current

Server

Bayou Jack's Cajun Grill
05.2024 - Current

Receptionist

Blink Fitness, Equinox Holdings
08.2023 - 05.2024

Banquet Server /Food and Beverage Attendant

Sky Creek Ranch Golf Course
08.2022 - 08.2023

Bachelor of Science - Political Science

Southern New Hampshire University

High School Diploma -

Timber Creek High School

Internships

Tara Babylon, New York Fashion Week — Public Relations / Show Prep Intern
August 2023 – October 2023

  • Assisted with show preparation and backstage coordination during NYFW events.
  • Supported PR efforts by organizing press materials and managing guest communications.

Keller Foot and Ankle Associates — Medical Assistant Intern
February 2022 – April 2022

  • Prepared patients for examinations and assisted physicians with minor medical procedures.
  • Managed patient records and scheduled appointments efficiently.

Keller Oaks — Nursing Assistant Intern
February 2021 – April 2021

  • Assisted residents with daily living activities, ensuring comfort and safety.
  • Supported nurses by recording vital signs and maintaining patient care logs.

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