SOPHIE WATT
St. Louis
Summary
Dynamic and adaptable professional with diverse experience in customer service, retail, and hospitality. Skilled at providing friendly, attentive service efficiently in fast paced environments. Dependable, thorough, and able to adjust smoothly to changing responsibilities and customer needs. Eager to utilize creative and analytical skills developed through academic experience in architecture, along with practical problem-solving skills strengthened through diverse customer facing roles.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Cashier
McGuckin Hardware
Boulder
05.2025 - 03.2026
- Efficiently managed high volume checkout lines while accurately processing transactions, returns, exchanges, rewards account benefits, reward account sign ups, gift card purchases, and approved discounts for damaged merchandise at the POS alongside friendly, personalized customer service
- Accurately processed cash, credit/debit card, mobile payments, applied store coupons, issued receipts,and provided correct change
- Managing specialized transactions for local businesses and organizational accounts including charge accounts, tax exempt purchases, and account specific discounts
- Contributed to loss prevention efforts by serving as a final point of observation at checkout stations
- Greeted customers upon arrival and departure, providing friendly hospitality and assisting with doors.
- Assisted customers with locating merchandise and provided helpful information about products based on their needs
- Coordinated with team members in other departments to ensure efficient store operations for customers
- Performed opening and closing procedures for checkout stations: stocked drawers with appropriate coin denominations, coordinated merchandise returns to the correct departments, processed defective returns, and announced final checkout calls before store closing
- Full-Time Employee: 35 Hours/Week
- Kris Spriggs - Store Manager - (303) 598-5686 - kris.sprigg@mcguckin.com
- Kristin Harvey - Store Manager - kristin.harvey@mcguckin.com
Superfood Ninja
Vitality Bowls
Richmond Heights
05.2022 - 05.2023
- Prepared smoothies, acai bowls, salads, juices, toasts, burritos, and grain bowls for customers, applying extensive knowledge of superfoods to enhance customer experience
- Operated the POS as customers came into the restaurant to order food
- Resolved customer issues with knowledgeable and friendly service, contributing to high customer satisfaction and repeat business
- Managed opening and closing procedures for store operations
- Efficiently executed dishwashing operations to maintain our high sanitation and food safety standards, with particular attention to preventing cross-contamination when accommodating customers with severe food allergies
- Executed thorough cleaning of the kitchen, bathrooms, and front of house areas daily
- Sally Matiszik - Restaurant Owner - (314) 599-8829
- Da'rrell Shiner - Manager - (832) 887-0738
Busser
Sushi Station
Webster Groves
07.2020 - 08.2021
- Greeted and seated all guests
- Ensured cleanliness of dining area to enhance guest experience
- Supported servers by delivering dishes and refilling beverages promptly to maintain service flow
- Bussed and reset tables efficiently after guest departures
- Organized and restocked supplies to streamline restaurant operations
- Pui Nammakhot - Restaurant Owner - (636) 484-2335
Education
High School Diploma -
Webster Groves High School
Webster Groves, Missouri05-2023
Architecture - Environmental Design Program (ENVD)
University of Colorado Boulder
Boulder, ColoradoSkills
- Attention to detail
- Team collaboration
- Empathy and patience
- Efficient multitasking
- Customer Issue Resolution & Satisfaction
Certification
- ServSafe Food Handler - 360 Training - 03/01/22 - Cert. No. (L2S-FH-179504)
- Open Water Diver - PADI - 07/01/16 - PADI NO. (16070N5041)
- Advanced Open Water - PADI - 04/16/26 - PADI NO. (26040W2303)
- EFR - Primary Care (CPR) & Sec Care (1st) w/ AED - PADI - 05/03/26 - PADI NO. (26050YAIYG)
- Rescue Diver - PADI - 05/13/26 - PADI NO. (26050E7KDH)
- Divemaster - PADI - 06/18/26 - PADI NO. (581773)
- Coral Nursery Restoration Diver - PADI - 05/13/26 - PADI NO. (26050D9753)
- Marine Conservation Research Diver - PADI - 04/30/26 - PADI NO. (26050D9690)
- AWARE Shark Conservation Diver - PADI - 04/27/26 - PADI NO. (26070W2003)
- Nudibranch Awareness Diver - PADI - 05/15/26 - PADI NO. (26070T5604)
Timeline
Cashier
McGuckin Hardware
05.2025 - 03.2026
Superfood Ninja
Vitality Bowls
05.2022 - 05.2023
Busser
Sushi Station
07.2020 - 08.2021
High School Diploma -
Webster Groves High School
Architecture - Environmental Design Program (ENVD)
University of Colorado Boulder