Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sophie Zito

Boulder,CO

Overview

2
2
years of professional experience
1
1
Certification

Work History

Host/ToGo's/Waitress

The Schooner Restaurant
10.2024 - 07.2025
  • Kindly greeted and seated guests, ensuring a welcoming atmosphere
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
  • Efficiently waited on multiple tables at a time, and accurately entered orders into the POS system
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
  • Upsold menu items and promotional specials
  • Maintained a friendly work environment, assisted fellow coworkers when available, collaborated with others to wait on larger tables
  • Timely completed all opening and closing tasks with precision

Concession Stand Lead

Nederland Little League
03.2023 - 06.2025
  • Supervised daily operations of concession stand, ensuring efficient customer service
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs
  • Trained new team members on food safety protocols and customer service standards
  • Managed inventory levels, coordinating timely restocking of supplies and equipment
  • Maintained cleanliness and organization of work area to meet health regulations
  • Used cash register to tender change and process cash and credit card payments

Front Desk Attendant, Package Handler

The UPS Store
08.2023 - 11.2023
  • Kindly assisted customers with package returns
  • Handled cash transactions and reconciled daily financial reports to ensure accuracy
  • Gained effective customer service skills, while also collaboratively working with a team
  • Pack and shipped parcels, accurately informed customers on shipment and arrival dates
  • Managed phone inquiries, providing information on services and addressing customer needs efficiently
  • Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction

Education

Bachelor's Degree - Arts and Science, Environmental Studies and Ecology

University of Colorado
Boulder, CO
05-2029

High School -

Nederland High School
Nederland, TX
05.2025

Skills

  • POS/Toast Operation
  • Customer Service
  • Excellent Upselling
  • Food Safety Knowledge
  • Verbal Communication
  • Waiting on Larger Parties
  • Telephone reception
  • Reservation management

Certification

  • TIPS Certificate | 2025
  • Food Handlers | 2025

Timeline

Host/ToGo's/Waitress

The Schooner Restaurant
10.2024 - 07.2025

Front Desk Attendant, Package Handler

The UPS Store
08.2023 - 11.2023

Concession Stand Lead

Nederland Little League
03.2023 - 06.2025

Bachelor's Degree - Arts and Science, Environmental Studies and Ecology

University of Colorado

High School -

Nederland High School

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Sophie Zito