Sophie Zito
Boulder,CO
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host/ToGo's/Waitress
The Schooner Restaurant
10.2024 - 07.2025
- Kindly greeted and seated guests, ensuring a welcoming atmosphere
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Efficiently waited on multiple tables at a time, and accurately entered orders into the POS system
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
- Upsold menu items and promotional specials
- Maintained a friendly work environment, assisted fellow coworkers when available, collaborated with others to wait on larger tables
- Timely completed all opening and closing tasks with precision
Concession Stand Lead
Nederland Little League
03.2023 - 06.2025
- Supervised daily operations of concession stand, ensuring efficient customer service
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs
- Trained new team members on food safety protocols and customer service standards
- Managed inventory levels, coordinating timely restocking of supplies and equipment
- Maintained cleanliness and organization of work area to meet health regulations
- Used cash register to tender change and process cash and credit card payments
Front Desk Attendant, Package Handler
The UPS Store
08.2023 - 11.2023
- Kindly assisted customers with package returns
- Handled cash transactions and reconciled daily financial reports to ensure accuracy
- Gained effective customer service skills, while also collaboratively working with a team
- Pack and shipped parcels, accurately informed customers on shipment and arrival dates
- Managed phone inquiries, providing information on services and addressing customer needs efficiently
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction
Education
Bachelor's Degree - Arts and Science, Environmental Studies and Ecology
University of Colorado
Boulder, CO05-2029
High School -
Nederland High School
Nederland, TX05.2025
Skills
- POS/Toast Operation
- Customer Service
- Excellent Upselling
- Food Safety Knowledge
- Verbal Communication
- Waiting on Larger Parties
- Telephone reception
- Reservation management
Certification
- TIPS Certificate | 2025
- Food Handlers | 2025
Timeline
Host/ToGo's/Waitress
The Schooner Restaurant
10.2024 - 07.2025
Front Desk Attendant, Package Handler
The UPS Store
08.2023 - 11.2023
Concession Stand Lead
Nederland Little League
03.2023 - 06.2025
Bachelor's Degree - Arts and Science, Environmental Studies and Ecology
University of Colorado
High School -
Nederland High School