Sophie Connelly
Summary
Impressive critical thinker with the ability to adapt to any work environment or task. Reliable employee with superb record of accurate and extensive health care service.
Overview
6
6
years of professional experience
Work History
Patient Care Representative/Surgery Scheduler
El Camino Health Medical Network
01.2023 - Current
- Register patients, verify insurance information, and provide high level customer service to improve the patient experience
- Handle all incoming calls, referrals, and requests in a timely manner
- Maintain electronic referral work-queues along with faxes for all providers
- Effectively monitor preregistration work-queues so no delays in patient care occur
- Initiate insurance authorizations for surgeries and communicate progress with providers, operating room, and patients
- Coordinate and plan cases involving external representatives/vendors
- Plan and oversee surgery schedule
- Familiarity with medical terminology, ICD-10 codes, CPT codes, and health insurance policies
Discharge Planning Assistant (Case Management)
Renown Regional Medical Center
08.2022 - 01.2023
- Provide support for RN Case Managers and Social Workers through coordination and implementation of discharge plans for patients
- Initiate referrals and follow up calls for home care agencies, skilled nursing, hospice, and medical equipment
- Effectively communicate between care management team and external facilities to ensure timely discharge for patients
- Maintain accurate and professional documentation on medical records in EPIC.
Disclosure Specialist/ Support Specialist
Flagstar Bank
11.2019 - 07.2022
- Prepare and send residential loan disclosures to applicants on a timely basis and ensure disclosures follow all major banking regulations; RESPA, TILA, ECOA, and TRID
- Efficiently complete verifications of employment, homeowner's insurance updates, and verifications of income
- Proficient knowledge of Microsoft word, outlook, and encompass loan software.
Behavior Technician
ACES ABA Therapy
06.2018 - 03.2020
- Conduct behavior therapy on children aged 2-15 on the autism spectrum
- Hold 1 on 1 instruction sessions along with group sessions in a clinic setting
- Provide support and instruction to parents to better respect each child's needs.
Education
Bachelor of Arts - Psychology
Sonoma State University
05.2018
Skills
- Cooperative Team Member
- Meticulous Planner
- Keen Attention to Detail
- Quick Learner
- Strong Work Ethic
- Positive Attitude
- Multitasker
- Broad knowledge of Health Insurance policies
- Extensive knowledge of EMR Software (EPIC)
Timeline
Patient Care Representative/Surgery Scheduler
El Camino Health Medical Network
01.2023 - Current
Discharge Planning Assistant (Case Management)
Renown Regional Medical Center
08.2022 - 01.2023
Disclosure Specialist/ Support Specialist
Flagstar Bank
11.2019 - 07.2022
Behavior Technician
ACES ABA Therapy
06.2018 - 03.2020
Bachelor of Arts - Psychology
Sonoma State University
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