Sophie Guillen
Gilroy,CA
Summary
I am a dedicated customer service professional who aims to problem-solve in fast-paced environments. My strong interpersonal communication skills allow me to build rapport with customers and teammates easily. I am extremely enthusiastic about learning new things and growing my knowledge and skills in my work environment.
Overview
8
8
years of professional experience
Work History
Wine Pourer /Barback
Clos La Chance Winery
08.2023 - 11.2023
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of wine and other bar supplies.
Guest Services Associate
European Wax Center
1 2023 - 07.2023
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Set and managed policies for services and guest relations.
- Reviewed upcoming events and planned for expected challenges.
- Maintained high client satisfaction with hands-on and collaborative style.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Banquet Service
Wedgewood Weddings
04.2021 - 08.2021
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Provided friendly, courteous service to create memorable moments for guests.
- Answered guest questions about events and food services during wedding events.
- Arranged linens and table settings according to seating plan and event theme.
- Checked on tables and drink needs while refilling water glasses and bringing supplies to customers.
Guest Services Associate
European Wax Center
10.2020 - 06.2021
Administrative Assistant
Borges Designs
01.2019 - 01.2020
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
- Handled client correspondence and tracked records to foster office efficiency.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Lifeguard Swim Instructor
City Of Gilroy
05.2016 - 09.2018
- Monitored safety of all guests in and around swimming pool
- Monitored pool area for signs of distress among patrons and instantly moved into action during emergencies to prevent possible injuries or fatalities
- Cooperated fully with Head Lifeguards to identify areas of concern and ascertain reliable methods for remediation
- Share tips with patrons on swimming techniques and strength training
- Checked water readings every day to keep chemicals at safe levels and avoid potential illnesses among patrons
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
Education
Bachelor of Science - Biological Sciences
San Jose State University
San Jose, CA12.2024
Associate of Science - Biological Sciences
Gavilan College
Gilroy, CA06.2022
Associate of Science - Biological Sciences
Evergreen Valley College
San Jose, CA2020
Christopher High School
Gilroy, CA2020
Skills
- Multi-tasking proficiency
- Professional demeanor
- Conflict Resolution
- Guest engagement and Satisfaction
- Interpersonal skills
- Problem-solving skills
- Guest Inquiries
Timeline
Wine Pourer /Barback
Clos La Chance Winery
08.2023 - 11.2023
Banquet Service
Wedgewood Weddings
04.2021 - 08.2021
Guest Services Associate
European Wax Center
10.2020 - 06.2021
Administrative Assistant
Borges Designs
01.2019 - 01.2020
Lifeguard Swim Instructor
City Of Gilroy
05.2016 - 09.2018
Guest Services Associate
European Wax Center
1 2023 - 07.2023
Bachelor of Science - Biological Sciences
San Jose State University
Associate of Science - Biological Sciences
Gavilan College
Associate of Science - Biological Sciences
Evergreen Valley College
Christopher High School
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