Sophronia Rochford
Williamstown,VT
Summary
Self-driven and efficient professional with 5 years of remote customer service experience. Skilled in member relations, document analysis, and decision making. Thrives under pressure in individual and team-based capacities. Ready to contribute years of experience to drive growth in a new position.
Overview
9
9
years of professional experience
Work History
Consumer Loan Underwriter
EastRise Federal Credit Union
Montpelier, VT
08.2023 - Current
- Assessed risk factors associated with loans including applicant's debt-to-income ratio and capacity to repay the loan.
- Explained intricate matters regarding loans and software applications to team members.
- Developed strong member connections and successfully promoted relevant products.
Consumer Loan Officer
EastRise Federal Credit Union
Montpelier, VT
09.2016 - 10.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Negotiated loan terms with borrowers and finalized contracts.
Consumer Loan Processor
EastRise Federal Credit Union
Montpelier, VT
03.2016 - 10.2016
- Performed data entry tasks associated with processing consumer loans.
- Assisted in the development of new policies and procedures for consumer loan processing.
- Prepared and issued loan documents according to company guidelines.
Education
High School Diploma -
Spaulding Union High School
Barre, VT06-2014
Bachelor of Science Nursing
Norwich University
NorthfieldSkills
- Time management
- Attention to detail
- Adaptive
- Team and Individual Progression
- Digital Communication Skills
- Product Knowledge
- Effective Issue Resolution
- Call center experience
- Microsoft Outlook
- Positive and professional
Affiliations
- Rockstar Award (EastRise FCU 2021)
Timeline
Consumer Loan Underwriter
EastRise Federal Credit Union
08.2023 - Current
Consumer Loan Officer
EastRise Federal Credit Union
09.2016 - 10.2023
Consumer Loan Processor
EastRise Federal Credit Union
03.2016 - 10.2016
High School Diploma -
Spaulding Union High School
Bachelor of Science Nursing
Norwich University
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