Sophy Sum
Coral Springs,FL
Summary
Senior Certified Medical Assistant and Clinical Operations Professional with 25 years of experience in diverse healthcare settings. Delivered efficient clinical workflows, coordinated remote care, and managed multi-state deployments. Expertise in documentation accuracy and patient communication enhances operational effectiveness.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Part Time Patient Advocate
Understood Care
Remote , USA
06.2026 - Current
- Advocated for patients and provided non-clinical support through telephonic and virtual outreach, enhancing patient engagement.
- Identified care gaps and coordinated resources to ensure continuity of care for patients.
- Documented care plans, interventions, and outreach notes accurately to maintain comprehensive patient records.
- Use AVA, Slack, and the Understood platform for communication, documentation, and follow-ups.
Part Time Travel Medical Assistant
Leidos
Midwest Region, USA
04.2024 - 09.2026
- Perform vitals, vision testing, immunizations, hearing screenings, and lab specimen collection.
- Assisted with physical exam workflows and coordinated group readiness events for efficient process execution.
- Ensured accurate documentation in specialized readiness systems to maintain compliance and readiness standards.
- Supported military medical readiness events across the Midwest, ensuring operational effectiveness.
- Led RHRP program initiatives
Chronic Care Management Specialist
Caliber Management Group, LLC
Remote, USA
06.2025 - 08.2026
- Provided CCM services to improve health outcomes for patients with multiple chronic conditions.
- Conducted monthly telephonic check-ins and created tailored care plans to address individual patient needs.
- Collaborated with providers and pharmacies to identify and address care gaps, ensuring continuity of care.
- Used NextGen and Prevounce for CCM documentation and CMS compliance.
Part Time HEDIS Reviewer / Abstractor
Bcforward
Remote, USA
01.2024 - 05.2026
- Reviewed and abstracted clinical data from provider records, ensuring compliance with HEDIS quality standards.
- Collaborated with providers to obtain missing documentation and validate quality measures.
- Provided services for Elevance Health
Strike Medical Assistant
Rapid, AMN, HCSS, HSS Staffing, Medix Staffing
Statewide Travel Assignments, USA
10.2021 - 01.2026
- Executed emergency staffing and strike operations across multiple statewide locations to ensure continuous patient care.
- Oversaw high-volume intake, vitals, and clinical support to maintain quality care under urgent conditions.
- Conducted high-volume COVID-19 testing for passengers and crew to facilitate safe travel.
- Supported ship medical teams with vitals, specimen collection, and documentation
- Maintained strict infection-control and OSHA compliance.
Medical Assistant
22nd Century Technologies
Remote, USA
11.2020 - 09.2021
- Delivered public health services for Michigan Department of Health, ensuring community access to vital health information.
- Supported statewide public health initiatives by coordinating response efforts during the pandemic.
- Conducted outreach and symptom monitoring for COVID-19, educating public on health guidelines.
Medical Assistant
Holy Cross Hospital
Fort Lauderdale, FL
07.2009 - 11.2020
- Delivered clinical support across multiple specialties, enhancing patient care in cardiology, endocrinology, pediatrics, oncology, and OB/GYN.
- Coordinated vitals, injections, patient flow, and EHR documentation to ensure seamless operations in high-volume environment.
- Assisted healthcare professionals with patient examinations and procedures.
- Managed patient records and updated electronic health systems.
- Coordinated patient appointments and follow-up visits effectively.
Medical Assistant
Fetal Maternal Medicine
Coral Springs, FL
12.2005 - 12.2007
- Assisted with ultrasound procedures and amniocentesis preparation while providing prenatal education to enhance patient understanding.
- Performed vitals, injections, venipuncture, glucose monitoring, and NST data collection.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Diabetic and insulin teaching
Medical Assistant
NovaCare/WorkNet Occupational Medicine
Philadelphia, PA
09.2003 - 11.2005
- Conducted PFTs, audiograms, respirator fit testing, vaccinations, and phlebotomy, to ensure patient safety and compliance with health regulations.
- Assisted with injury care, occupational exams, and compliance documentation to support workplace health initiatives.
- Performed DOT and non-DOT drug/alcohol testing, contributing to maintaining workplace safety standards.
Medical Assistant
Industrial Healthcare Center
Philadelphia, PA
12.2000 - 09.2003
- Executed phlebotomy, injections, PFTs, audiograms, and fit testing to support patient diagnostics and treatment.
- Assisted clinicians with occupational injury care and managed compliance workflows to ensure regulatory adherence.
- Administered drug and alcohol testing to maintain compliance with regulations and safeguard workplace safety. and equipment calibration logs.
Education
Associate of Science - Nursing
Emergency Education Institution
Coral Springs, FL12-2019
Diploma - Medical Assistant
Star Technical Institute
Philadelphia, PA12-2000
High School Diploma -
Central High School
Providence, RI06-1994
Skills
- Patient outreach and prior authorizations
- HEDIS review and care coordination
- Clinical support and triage
- Care Navigation Patient Education Vital signs monitoring
- Phlebotomy and immunizations
- Specimen collection and operations
- EKG
- EMR systems expertise
- Epic, Cerner, Meditech, Athena, Allscripts, eClinicalWorks, NextGen proficiency
- Prevounce and AVA usage
- Remote care platforms knowledge
- Slack and Understood platform familiarity
- Regulatory compliance with HIPAA and OSHA standards
- Infection control protocols
Certification
- National Certified Medical Assistant (NCMA) - AMT (Valid through 2029)
- Basic Life Support (BLS) - American Red Cross (Valid through 2027)
Timeline
Part Time Patient Advocate
Understood Care
06.2026 - Current
Chronic Care Management Specialist
Caliber Management Group, LLC
06.2025 - 08.2026
Part Time Travel Medical Assistant
Leidos
04.2024 - 09.2026
Part Time HEDIS Reviewer / Abstractor
Bcforward
01.2024 - 05.2026
Strike Medical Assistant
Rapid, AMN, HCSS, HSS Staffing, Medix Staffing
10.2021 - 01.2026
Medical Assistant
22nd Century Technologies
11.2020 - 09.2021
Medical Assistant
Holy Cross Hospital
07.2009 - 11.2020
Medical Assistant
Fetal Maternal Medicine
12.2005 - 12.2007
Medical Assistant
NovaCare/WorkNet Occupational Medicine
09.2003 - 11.2005
Medical Assistant
Industrial Healthcare Center
12.2000 - 09.2003
Associate of Science - Nursing
Emergency Education Institution
Diploma - Medical Assistant
Star Technical Institute
High School Diploma -
Central High School