Soraia Zuri
Aventura,FL
Summary
Operations/ Property Manager
Assistant Property Manager and Operations Manager with a track record in property management, resident relations, and operational supervision. Administrative tasks, maintenance coordination, and providing support to owners, tenants, and office staff. Strong organizational and communication skills with a focus on delivering exceptional service. My experience and skills are focused on contributing to the success of buildings, ensuring efficient operations and services.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
First Services Residential
04.2024 - 07.2024
- All employees are required to check in with the Property Manager during the issuance of a Tropical Storm or Hurricane Watch or Warning.
- While on duty or on the property, all employees must be in full uniform and maintain the neat appearance of their dress (this includes identification badges being always displayed).
- All employees must be courteous and respectful to their fellow employees, residents, and guests.
- All employees must contact the Management Office if they are late or absent.
- All employees must maintain their assigned areas in a neat and safe manner. All safety procedures must be maintained and adhered to. Any safety issues must be brought to the attention of the Property Manager immediately.
- All employees must attend the mandatory bi-monthly staff meeting.
- Supervise all moves, deliveries and check on the status of all unit owner construction, ensuring that everything proceeds smoothly according to the properties Regulations, reporting any damage to common areas immediately to the Property Manager.
- Assist the Receiving Department as needed in keeping all deliveries, moves and construction workers orderly and following with Regulations.
- Assist all Unit Owners, Residents and Guests in a courteous, helpful manner; referring all questions that cannot be handled to the Management Office for further assistance.
- Retrieve packages for the Residents from the Receiving Office after normal Receiving Hours or if the Receiving Clerk is busy assisting others. Proper procedures regarding the release of packages must be followed.
- Relieve the Receiving Clerk as needed.
- Relieve the Front Desk Manager as needed.
- Monitor the Valet Personnel, ensuring compliance with the Association’s Guidelines for vehicular traffic in the garage and on the Valet ramp.
- At the beginning and end of each shift, check the Fire Alarm Panel, ensuring that it is fully operational. Report any troubles in writing to the Property Manager immediately.
- Assist the Property Manager and Administrative Assistant as needed.
- Respond to any mechanical, medical or police emergencies and assist as necessary.
- Report to the Property Manager any problems as soon as possible, recording all irregularities on an Incident Report.
- This position requires being properly relieved before the end of the shift. If the relieving Operations Manager or roving security officer (on 3rd shift) does not report to work on time, the on-duty Operations Manager must stay on duty until relief arrives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reduced operational risks while organizing data to forecast performance trends.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Assistant Property Manager and Operations
Sunrise Management
01.2023 - 04.2024
- Company Overview: Luxury building in South Beach and Aventura
- I coordinated and supervised the operations of two large and tall buildings, mainly implementing standardized processes and correct practices to improve performance
- Acquiring materials and resources to ensure service compliance and guiding the Maintenance Contractors, Cleaning, Beach-Pool, Reception and Mail Receiving teams, finding ways to increase the quality of customer service
- Organized office operations to support the Manager/Board and Department
- Support Maintenance Supervisor of mechanical malfunctions or emergencies, followed security protocols and procedures to maintain a safe environment
- Luxury building in South Beach and Aventura
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Posted policies and rules in common areas for tenant review.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
Assistant Manager
G&G Legacy
01.2022 - 11.2022
- Supported the Community Association Manager with administrative, financial, tenants media adds./ interviews , collect rent and operational tasks - Move In-Out and Sale person at store .
Real Estate Agent
Itapú Broker
01.2008 - 09.2015
- Company Overview: Sale and Rent
- Media outreach, client prospecting, property management including advertising, tenant screening and property inspections
- Sale and Rent
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
Education
LCAM
Pro License Florida02-2023
Real Estate
Gold Coast School01-2018
Law School
Sao Paulo12-2006
Bachelor’s degree - marketing
Marketing And Communication
Sao Paulo02-1990
Skills
- Communication and interpersonal abilities
- Customer service orientation
- Multitasking
- Team collaboration
- Attention to detail
- Ability to respond to emergency situations
- Microsoft Word
- Excel
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Inventory Management
- Inventory Control
Certification
REAL STATE AND LCAM
Languages
English
Full Professional
Portuguese
Full Professional
Spanish
Professional Working
Timeline
Operations Manager
First Services Residential
04.2024 - 07.2024
Assistant Property Manager and Operations
Sunrise Management
01.2023 - 04.2024
Assistant Manager
G&G Legacy
01.2022 - 11.2022
Real Estate Agent
Itapú Broker
01.2008 - 09.2015
LCAM
Real Estate
Law School
Bachelor’s degree - marketing
Marketing And Communication
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