Soray Lewis
Tampa,FL
Summary
Dynamic professional with a proven track record in team management and customer engagement, demonstrated at El Presidente Restaurant. Skilled in office administration and conflict resolution, consistently delivering exceptional service and operational efficiency. Excelled in fostering teamwork and implementing strategic improvements, significantly enhancing customer satisfaction and workplace productivity.
Overview
9
9
years of professional experience
Work History
Housekeeper
First Class Cleaning
Tampa, FL
01.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Administrative Assistant
Unilog Logistica Universale
Venetto,Italy
01.2021 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Restaurant Manager
El Presidente Restaurant,Malecon 23
Havana,Cuba
03.2015 - 05.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Certificate - Smart Entrepreneurship
Young Leaders of The Americas Initiative ( YLAI)
American Embassy In Havana,Cuba02.2019
Post Graduated Course in Bussines Intelligence - Bussines Administration
Cuban Association of Social Comunication (ACCS)
Havana,Cuba10.2016
BBA - Social Comunication
Havana University
La Habana, Cuba07.2016
Certificate - Hospitality Administration And Management
Escuela De Formatur De La Habana
Havana,Cuba09.2013
Certificate - Social Work
Escuela De Formacion De Trabajadores Sociales
La Havana,Cuba07.2001
Skills
- Teamwork
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Conflict Resolution
- Case Management
- Team Management
- Customer Engagement
Languages
Spanish
Native or Bilingual
Italian
Full Professional
French
Elementary
English
Professional Working
Timeline
Housekeeper
First Class Cleaning
01.2023 - Current
Administrative Assistant
Unilog Logistica Universale
01.2021 - 07.2022
Restaurant Manager
El Presidente Restaurant,Malecon 23
03.2015 - 05.2018
Certificate - Smart Entrepreneurship
Young Leaders of The Americas Initiative ( YLAI)
Post Graduated Course in Bussines Intelligence - Bussines Administration
Cuban Association of Social Comunication (ACCS)
BBA - Social Comunication
Havana University
Certificate - Hospitality Administration And Management
Escuela De Formatur De La Habana
Certificate - Social Work
Escuela De Formacion De Trabajadores Sociales