Soraya Ladouceur
Stratford,CT
Summary
Dedicated and results-driven claims leader with strong leadership, communication, and team development skills. Committed to fostering collaboration, delivering quality results, and maintaining a high standard of customer service and operational excellence.
Overview
11
11
years of professional experience
Work History
Medical Only Claim Manager
Chubb
01.2026 - Current
- Mentor, train, and develop a team of Medical-Only Workers’ Compensation Adjusters, providing ongoing technical guidance, coaching, and support to promote consistent and effective claim-handling practices
- Review incoming claims to ensure appropriate assignment, timely handling, and completion in accordance with established Best Practices Guidelines
- Review claim files for timely and compliant handling, ensuring appropriate investigation, documentation, diary management, reserves, and overall claim activity are completed in accordance with regulatory and company requirements
- Facilitate timely and appropriate claim transfers including proactively screening claims to identify claims that may require additional investigation, technical review, or escalation
- Provide oversight of Technical Assistant workflows, reviewing assigned tasks and work product to ensure responsibilities are completed accurately, timely, and in support of efficient claim operations
- Conduct regular claim audits evaluating claim quality, documentation, compliance, and adherence to established claim-handling standards
Lost Time Senior Claim Examiner
Chubb
11.2023 - 01.2026
- Reviewed and investigated complex lost-time claims, including medical documentation, incident reports, and other relevant records
- Determined compensability by analyzing evidence and applying state laws
- Authorized and calculated appropriate benefits for lost time, including wage replacement and medical benefits, in compliance with regulations
- Evaluated cases for settlement and worked with legal team to negotiate as necessary to reach a fair resolution
- Prepared and submitted required reports, such as reserving recommendations, settlement proposals, and status updates
- Acted as the primary contact for claimants, employers, and attorneys, providing regular updates and managing expectations
Flagship Branch Manager
Enterprise Rent A Car
02.2020 - 09.2023
- Established performance-based sales culture, leading to increased branch revenue and profits
- Mentored and developed employees, facilitating achievement of short-term and long-term career goals
- Evaluated financial documents on a weekly basis providing insights to inform strategic planning to accelerate branch profitability and to decrease costs and expenses.
- Cultivated strong business relationships with body shops, corporate accounts, agents, and clients through targeted marketing and networking efforts
- Evaluated employee performance regularly and provided feedback to facilitate continuous development of skills and knowledge base within the team
- Met deadlines by proactively managing individual and team tasks
Assistant Manager/Management Trainee
Enterprise Rent A Car
11.2015 - 02.2020
- Strategized and maintained a branch Operational Plan to ensure the highest levels of operational excellence
- Monitored front counter and facilitated customer flow to enhance customer service experience
- Ensure timely resolution of customer service issues
- Trained employees on sales plans and provided coaching and feedback on results each month
Education
Bachelor of Science - Sociology & Anthropology
Fairfield University
Fairfield, CTSkills
- Claims Oversight & Management
- Initial Claim Triage
- Compensability Analysis
- Timely Claim Resolution
- Medical Management
- Regulatory & Compliance Knowledge
- Quality Assurance & File Auditing
- Workload & Performance Management
- Coaching & Staff Development
- Customer Service & Client Relations
Timeline
Medical Only Claim Manager
Chubb
01.2026 - Current
Lost Time Senior Claim Examiner
Chubb
11.2023 - 01.2026
Flagship Branch Manager
Enterprise Rent A Car
02.2020 - 09.2023
Assistant Manager/Management Trainee
Enterprise Rent A Car
11.2015 - 02.2020
Bachelor of Science - Sociology & Anthropology
Fairfield University