Soraya Pangemanan
Miami
Overview
20
20
years of professional experience
Work History
Senior General Manager
Japan Inn Restaurants (Doral, Weston, Plantation) & Kimura Steak House
05.2018 - Current
- Lead daily operations across multiple high-volume restaurant locations.
- Supervised and trained employees in customer service, organization, and workplace safety.
- Resolved conflicts and maintained professional standards in a fast-paced environment.
- Oversaw vendor relations, supply chain, and inventory management.
- Created and implemented policies, procedures, and training programs.
Customer Service & Administrative Support
United States Medical Supply
01.2018 - 05.2018
- Supported patients, caregivers, and healthcare providers with medical supply orders, returns, and product inquiries
- Handled patient and client information with discretion, adhering to confidentiality and privacy standards aligned with HIPAA guidelines
- Maintained accurate records, documentation, and order details within internal systems
- Coordinated phone and email communications with clinics, vendors, and internal departments
- Assisted with daily administrative operations to ensure timely, compliant, and accurate order fulfillment
Server / Floor Supervisor
Kobe Japanese Steakhouse
01.2009 - 01.2018
- Delivered excellent customer service in a fast-paced dining environment.
- Trained and supervised staff in service, cleanliness, and guest satisfaction.
- Assisted in daily operations and ensured dining areas met high standards.
Restaurant Assistant
Independent Family Business
01.2006 - 01.2009
- Supported daily operations of a family-owned hibachi restaurant.
- Assisted with food preparation, cleaning, and guest service until business was sold.
Skills
- Multi-location operations management
- Customer service
- Conflict resolution and problem-solving
- Vendor coordination and inventory management
- Workplace safety and organization
- Bilingual: English & Indonesian, Basic Spanish
- Adaptable and dependable in fast-paced environments
Timeline
Senior General Manager
Japan Inn Restaurants (Doral, Weston, Plantation) & Kimura Steak House
05.2018 - Current
Customer Service & Administrative Support
United States Medical Supply
01.2018 - 05.2018
Server / Floor Supervisor
Kobe Japanese Steakhouse
01.2009 - 01.2018
Restaurant Assistant
Independent Family Business
01.2006 - 01.2009