Seunghyuk Yi
Teaneck,NJ
Summary
Dynamic Operations Manager with a proven track record at Chain Dry Cleaner, excelling in multi-location management and customer service excellence. Skilled in inventory control and process optimization, I successfully enhanced customer satisfaction and reduced turnover through effective team leadership and innovative strategies. Committed to driving operational efficiency and fostering collaboration.
Overview
26
26
years of professional experience
Work History
Operations Manager
Chain Dry Cleaner
New Jersey
01.2018 - 11.2024
- Managed and supervised the day-to-day operations of a multi-location laundromat chain, ensuring smooth and efficient functioning of all branches.
- Optimized process efficiency and ensured smooth operations.
- Increased customer satisfaction through the implementation of new customer service strategies, including loyalty programs and issue resolution procedures.
- Led staff performance evaluations, motivated teams, and facilitated conflict resolution, resulting in improved employee morale, and reduced turnover.
Operations Manager
Boyang Trading
New Milford, NJ
01.2013 - 03.2017
- Efficiently monitored inventory levels, and ensured stock availability, minimizing stockouts, and improving order fulfillment.
- Coordinated with Sales, Production, Warehouse, and Import teams to ensure timely and accurate shipment of goods, improving lead times by 15%.
- Handled customer inquiries regarding delivery information, return requests, and complaints, maintaining a customer satisfaction rate of over 90%.
- Streamlined the sales order and shipping procedure, reducing processing time.
- Company Overview: Wig Company
Operations Manager
Studio Nazar Inc.
New York, NY
11.2010 - 06.2012
- Company Overview: Apparel Company
- Managed sales orders and shipping status, ensuring timely dispatch and reducing delays by 10%.
- Led the systematization of sales order processing and shipping procedures, improving workflow efficiency across departments.
- Supervised and trained a team of 6+ staff members, fostering a culture of collaboration and excellence.
Assistant Operations Manager
Southpole
Fort Lee, NJ
01.2004 - 04.2010
- Reported weekly and monthly invoices and sales forecasts to upper management, providing insights to aid in decision-making.
- Collaborated with the Sales, Warehouse, and Production teams to ensure the timely shipment of goods, improving on-time delivery.
- Managed inventory allocation, ensuring optimal stock levels, and reducing excess inventory.
- Handled vendor compliance, ensured proper routing guide procedures, and maintained relationships with key suppliers.
- Supervised and trained junior staff, improving overall department performance.
Operations Assistant
Rainbow Collection
Long Island, NY
01.1999 - 01.2004
- Company Overview: Importer.
- Controlled inventory management, invoicing, and cash receipts, ensuring accuracy and timely processing.
- Negotiated favorable prices and delivery terms with suppliers, reducing costs.
- I represented the company at merchandise shows, enhancing business visibility and developing new partnerships.
- Managed UPS and trucking deliveries, ensuring on-time deliveries to clients.
Education
Bachelor of Arts - Finance
SUNY College at Old Westbury
Long Island, NY09.1998
Skills
- Multi-location Operations Management
- Inventory Control & Forecasting
- Team Leadership & Staff Training
- Sales Order Management & Logistics Coordination
- Vendor Relations & Negotiation
- Customer Service Excellence
- Cost Reduction & Process Optimization
- MS Office Suite (Excel, Word, PowerPoint)
- Proficient in Inventory Management Systems
- Experienced with EDI Transactions
References
References available upon request.
Timeline
Operations Manager
Chain Dry Cleaner
01.2018 - 11.2024
Operations Manager
Boyang Trading
01.2013 - 03.2017
Operations Manager
Studio Nazar Inc.
11.2010 - 06.2012
Assistant Operations Manager
Southpole
01.2004 - 04.2010
Operations Assistant
Rainbow Collection
01.1999 - 01.2004
Bachelor of Arts - Finance
SUNY College at Old Westbury
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